Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanyll Cannon

Greenwood,MS

Summary

Highly organized Customer Service Professional possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.

Overview

5
5
years of professional experience

Work History

Client Service Representative

07.2022 - Current
  • Processed payments and other transactions by phone to help clients stay current on obligations.
  • Communicated solutions between clients and benefits providers to correct problems.
  • Navigated multiple computer programs during each call to locate information, document interactions and put solutions into motion.
  • Used strong call management skills to control conversations and consistently meet performance targets.
  • Used comprehensive knowledge base and documentation repository to increase productivity and minimize response times.
  • Delivered online support, troubleshot and handled escalations to elevate client experience.
  • Trained new client service representatives, sharing best practices in conflict resolution and effective communication.
  • Remained calm, composed and polite to de-escalate aggressive customer behavior.

Call Center Customer Service Representative

Dollar General, Inc
04.2018 - 07.2022
    • Interviewed customers to assess needs and enter call information into account management system.
    • Followed escalation procedures to facilitate resolution for complex support issues.
    • Researched customer issues to determine potential solutions and provided high-caliber customer service.
    • Addressed and resolved customer complaints and account issues or escalated to management.
    • Received incoming calls, accessed custom er account information and provided accurate and updated answers to all inquiries.
    • Completed forms, calculated service charges and collected deposits.
    • Negotiated and diffused tense situations with challenging customers to maintain relationships.
    • Engaged with customers to understand needs, resolve issues, and answer product questions.

Office Assistant

Kirk Brothers, Inc
04.2018 - 07.2020
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
  • Addressed customer concerns and complaints and resolved issues promptly using specialized communication techniques.
  • Resolved customer inquiries, complaints, and issues providing insightful solutions.
  • Resolved product and service issues promptly.
  • Provided solutions, recommendations and replacements with empathy and positive feedback.
  • Collected customer payments by accepting, cash, check, or credit card, including making change.
  • Balanced cash drawer before and after shift. Itemized customer payments for nightly deposit.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Managed daily data entry and kept clerical information accurate and up-to-date.

Education

Bachelor of Science - Business Administration

Mississippi Valley State University
Itta Bena, MS

Skills

  • Customer Service
  • Data Entry
  • Document and Records Management
  • Communication (written and verbal)
  • Time management
  • Clerical
  • Microsoft Office
  • Organization and planning
  • Complaint resolution

Timeline

Client Service Representative

07.2022 - Current

Call Center Customer Service Representative

Dollar General, Inc
04.2018 - 07.2022

Office Assistant

Kirk Brothers, Inc
04.2018 - 07.2020

Bachelor of Science - Business Administration

Mississippi Valley State University

Similar Profiles

CREATE PROFILE
Tanyll Cannon