Tanzania Crew

• Leads complex digital initiatives involving multiple organizations and companies to define project scope, product requirements, wireframes, features and benefits, and content needed to achieve objectives
• Uses web analytics as well as sales and customer feedback to identify enhancement and optimization opportunities as well as drive strategic decisions for programs and products
• Serve as liaison and Single Point of Contact (SPOC) between technical and business partners/stakeholders
• Partner with stakeholders to translate the product vision into a product strategy
• Own and manage the product roadmap (including prioritization from sessions with stakeholders)
• Translates the product roadmap into manageable product features in the backlog
• Write compelling product requirements and user stories
• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards
• Set success metrics and measures impact of product, features, and iterations post-release to guide next iterations/product releases
• Proactively identify, manage, and communicate risks, dependencies, and tradeoffs
• Proactively communicate status, priorities, risks, and mitigation strategies and ensure operational support for product delivery
• Lead ongoing reviews of business processes and developing optimization strategies
• Plan and coordinate user acceptance testing of new application features
• Support our architects, data analysts and data scientists on data initiatives to ensure efficient and consistent data delivery throughout ongoing projects
• Utilized sketches, wireframes, user and workflow diagrams, research, usability testing, and UI design systems to successfully build and deploy user-centered internal applications and customer facing products
• Customer journey mapping
• UX research and analytics
• Customer experience analytics & reporting, which includes primary research on customers and service providers.

• Independently initiates, identifies, researches, analyzes, defines, and documents business requirements to support company objectives.
• Uses detailed knowledge of application features and functions to assess scope and impact of business needs.
• Identifies, communicates, and coordinates with all affected stakeholders
• Identifies and documents cross-functional and cross-divisional, functional requirements, workflow, information resources and distribution paths, and system specifications.
• Conducts and participates in analysis of business processes and functional requirements and in preparation of appropriate documentation to communicate and validate information.
• Produces workflow, process diagrams and gap analysis reports.
• Identifies overlaps on related processes.
• Designs and write specifications for interface and conversion needs for data
• Analyzes and defines efficient, cost-effective solutions that support business processes and functional requirements.
• Evaluates existing application products that could address requirements and develops recommendations where appropriate.
• Evaluates alternative operational efficiencies.
• Documents and refines system modifications.
• Coordinates installation and first use of new applications.
• Resolves issues related to an application involving team members, vendors, business members, etc. and escalates as needed.
• Assists in planning, developing, and executing test plans.
• Assists in development of project plans, work plans, schedules, milestones, critical paths, detailed tasks, and deliverables.
• Provides product expertise to business groups, delivers presentations, demonstrations, and training for application systems.
• Assists with design and implementation of training programs for new and enhanced application.
• Maintains issue logs, tracks/follows up on problems.
• Acts as resource in understanding how IT systems carry out business functions.

• Requirements gathering and analysis for multiple projects simultaneously
• Serves as a liaison and facilitator between business units to assist in addressing and resolving IT software issues
• Defines application problems by conferring with clients and evaluating procedures and processes
• Leads and conduct the investigation, analysis and documentation of business and functional requirement specifications
• Manage JIRA tickets through the Agile SDLC
• Create Business Requirement Documents, User Stories, UAT Plan, UAT Scenarios, Change Enablement Plan, Use Cases, Business Domain Models, Production Support Plan, and Error Logs
• Train end users to use newly implemented software
• Perform QA via manual testing and automated testing
• Writing automated test scripts using the Perfecto Mobile Automation Tool and Eclipse Java
• Utilized sketches, wireframes, user and workflow diagrams, research, usability testing, and UI design systems to successfully build and deploy user-centered internal applications and customer facing products
• Customer journey mapping
• UX research and analytics
• Customer experience analytics & reporting, which includes primary research on customers and service providers.

• Requirements gathering and analysis for multiple projects simultaneously
• Serves as a liaison and facilitator between National Direct Marketing and IT to assist in addressing and resolving IT software issues
• Defines application problems by conferring with clients and evaluating procedures and processes
• Leads and conduct the investigation, analysis and documentation of business and functional requirement specifications
• Troubleshoot technical issues and identify modifications needed in existing applications to meet user requirements
• Create use cases and participate in user acceptance testing
• Provide SQL administration in live and test environments
• Write technical procedures and documentation for the applications including user guide, training manuals, etc
• Verify database and data integrity
• Create Business Requirement Documents, User Stories, UAT Plan, UAT Scenarios, Change Enablement Plan, Use Cases, Business Domain Models, Production Support Plan, and Error Logs
• Train end users to use newly implemented software
• Perform QA
• Track software related metrics in terms of schedules, efforts, defects, etc..

• Managing enterprise wide ERP/CRM implementation project
• Managing vendor relationships, project teams, and schedule
• Managing 5 or more projects simultaneously for five different Directors
• Supporting projects throughout the solution development life cycle, from establishing vision and scope to validating requirements in the testing phase
• Communicating day-to-day decisions, priorities and relevant project information to senior leaders
• Obtaining and defining requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis
• Proactively communicating and collaborating with project team and external clients to analyze information needs and functional requirements and deliver the Business Requirements Document, Use Cases, GUI, Screen and Interface designs
• Creating test steps of the marketing processes for the Infosys team
• Performing Usability Testing
• Creating wireframes using Axure, site maps, process maps and feature lists to reflect the intended user experiences
• Completed UI/UX design for AHS appointment scheduling tool which included creating customer personas, customer journey mapping, usability testing, analyzing usability feedback, and creating wireframes.

• Responsible for designing and developing web forms and applications for the Credit Operations division
• Developed applications and forms using Classic ASP, HTML, JavaScript, VBScript, CSS, and AJAX
• Enhanced and supported reports, websites, and programs using SQL queries, SQL stored procedures, VBScript, Oracle Forms, and Crystal Reports
• Wrote specialized SQL queries to extract information from SQL Servers
• Fine tuned SQL statements and procedures to enhance the load performance in various schemas across databases
• Created custom reports using Crystal Reports 10 and SQL
• Managed a SQL database using SQL Server Manager
• Gathered business requirements to determine ways to make Credit Operations more efficient
• Performed User Acceptance Testing of the Functional Requirements of the systems and business processes
• Communicated project status on a regular basis as it relates to project schedule
• Involved in the development of technical specifications
• Coded, tested, debugged, documented, and maintained web forms, applications, and reports
• Worked as a Sharepoint Administrator to manage and monitor the team's tickets and requests
• Supported for applications, online forms, and users within the Credit Operations division.

• Developed, tested and documented operations for the MES (Manufacturing Execution System) using Oracle 10g SQL, Crystal Reports, JavaScript and Apriso FlexNet
• Created custom reports using Crystal Reports 10 and SQL
• Managed an Oracle 9i database using Toad and SQL
• Coded, tested, debugged, documented, and maintained programs
• Managed and Monitored SAP R/3 Data
• Worked as a TPR (Test Problem Report) Administrator to manage and monitor the team's TPR and assign TPRs to resources when necessary
• Involved in the development of functional specifications for internal MES support transactions
• Provided technical support to IP Container plants
• Maintained testing landscape SQL servers
• Supported a custom warehouse inventory tracking application (FlexNet)
• Troubleshoot network connectivity between clients and servers
• Wrote and updated documentation as needed
• Resolved technical issues with end users.