Tanzania Hines
Tampa
Summary
Office professional with comprehensive background in administrative support and office management. Expertise in streamlining office procedures, managing schedules, and handling communications. Known for fostering team collaboration and achieving goals, adaptable to dynamic work environments. Proficient in Microsoft Office Suite and excellent interpersonal skills.
Overview
9
9
years of professional experience
Work History
Sterile Processing Technician
BayCare
04.2024 - Current
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
Customer Service Professional
TECO
08.2022 - 02.2023
- First point of contact for gas and electric customers
- Handle 80+ customers interactions per day, providing prompt customer support with a professional and patient attitude.
- Dispatch fieldman for both gas and electric emergencies.
- Simultaneously handle multiple communication channels such as phone,email, zoom, and instant messaging.
- Provide customers with residential services for electric, gas, and outside lighting.
- Process paperwork necessary to close customer utility accounts, correct billing, and customer refunds.
Customer Service Professional
Capital One
05.2018 - 07.2022
- Handled customer calls & troubleshooting technical issues in a professional, efficient, and effective manner.
- Assisted card holders with account queries, billing issues, payment arrangements, financial planning and promotions.
- Maintained and exceeded the bank's established quality compliance, and customer service standards.
- Helped customers troubleshoot online banking registration and upgrading services to their accounts.
- Accepts inbound calls to ensure continued superior performance with metrics.
Customer Service Professional
MAC
09.2016 - 04.2018
- Meticulously handled POS system transactions including credit, debit, cash, and refunds.
- Anticipated customers' needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
- Stocked and organized inventory accurately and on time.
- Created strategies to develop and expand existing customer sales, which resulted in a 15% increase consistently in monthly sales.
Education
High School Diploma -
Thomas Jefferson
Tampa, FL05-2013
Associate of Science - Sterile Processing Tech
Brewster
Tampa, FL02-2023
Skills
- Professional
- Time Management
- Strategic Planner
- Complex Problem Solver
- Organization
- Detail oriented
- Fast Learner
- MS Office
- MS Teams
- MS Word
- MS Excel
Timeline
Sterile Processing Technician
BayCare
04.2024 - Current
Customer Service Professional
TECO
08.2022 - 02.2023
Customer Service Professional
Capital One
05.2018 - 07.2022
Customer Service Professional
MAC
09.2016 - 04.2018
High School Diploma -
Thomas Jefferson
Associate of Science - Sterile Processing Tech
Brewster
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