Aja Holmes
Newark
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Assistant Manager
A Touch Of HER
09.2023 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained and developed new employees for ease of transition into team.
Assistant Manager
Dollar Tree
06.2023 - 08.2023
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Created employee schedules to align coverage with forecasted demands.
- Assisted in recruiting, hiring and training of team members.
Assistant Manager
Family Dollar
01.2023 - 01.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Quickly and accurately counted drawers at start and end of each shift.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
Education
High School Diploma -
Coatesville Area Senior High School
Coatesville, PA06.2011
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Customer Service
- Strong multi-tasking
- Retail Operations
- Problem-Solving
- Decision-making skill
- Detail Oriented
- Multitasking and Organization
- POS Systems
Timeline
Assistant Manager
A Touch Of HER
09.2023 - 03.2024
Assistant Manager
Dollar Tree
06.2023 - 08.2023
Assistant Manager
Family Dollar
01.2023 - 01.2023
High School Diploma -
Coatesville Area Senior High School