Tanzania Munoz
Indianapolis,IN
Summary
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in [Product, Sales, Service and Solutions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Device Assembler
Goodwill Industries of Southeastern Wisconsin Inc.
Indianapolis, IN
11.2023 - Current
- Assembled medical devices using hand tools, power tools and automated equipment.
- Checked for accuracy of assembly components to ensure product conformance to specifications.
- Tested assembled products to verify proper functioning.
Disassembly Technician
Recycleforce Columbus
Indianapolis, IN
07.2023 - 11.2023
- Operated manual tools such as screwdrivers, wrenches, pliers and other hand tools to remove parts from assemblies.
- Provided technical support to ensure that all components were removed correctly according to safety protocols.
- Ensured proper handling of hazardous materials when performing disassemblies.
Licensed Claims Adjuster
Foundever
Fishers, IN
10.2020 - 04.2023
- Investigated and evaluated insurance claims to determine valid coverage, liability, and damages.
- Conducted interviews with claimants, witnesses, medical providers, attorneys., as needed for investigation of the claim.
- Researched applicable laws in order to accurately adjust claims within regulatory guidelines.
Education
Professional Customer Service - Customer Service Call Center Cutomer Relations
Redemption Outreach Services Inc
Indianapolis, IN02-2023
High School Diploma -
Lawrence North High School
Indianapolis, IN05-2017
Skills
- FDA Regulations
- Device Testing
- Product Testing
- Claims Processing
- Claims Investigation
- Coverage Assessments
- Highly Motivated
- Data Collection
- Inbound and Outbound Calling
- Complaint Resolution
- Data Entry
- Dispute Resolution
- Critical Thinking
Certification
- OSHA 10 and 30
- HVAC Universal
- The Customer Focus
- Five Ways to Create an Amazing Customer Experience
- Auto Insurance License
Timeline
Medical Device Assembler
Goodwill Industries of Southeastern Wisconsin Inc.
11.2023 - Current
Disassembly Technician
Recycleforce Columbus
07.2023 - 11.2023
Licensed Claims Adjuster
Foundever
10.2020 - 04.2023
Professional Customer Service - Customer Service Call Center Cutomer Relations
Redemption Outreach Services Inc
High School Diploma -
Lawrence North High School
Similar Profiles
Patricia HarmsenPatricia Harmsen
Assistant Store Manager at Goodwill Industries of Southeastern Wisconsin Inc.Assistant Store Manager at Goodwill Industries of Southeastern Wisconsin Inc.
TASHIKA COLEMANTASHIKA COLEMAN
Workforce Connection Center Specialist at Goodwill Industries Of Southeastern Wisconsin Inc.Workforce Connection Center Specialist at Goodwill Industries Of Southeastern Wisconsin Inc.
Amir McMillianAmir McMillian
Hardline Team Member at Goodwill Industries of Southeastern Wisconsin Inc.Hardline Team Member at Goodwill Industries of Southeastern Wisconsin Inc.