Tanzania Upshaw
Eufaula,AL
Summary
Dynamic professional with extensive experience in quality assurance and customer service, notably at Hampton Inn By Hilton. Proven ability to enhance cleaning standards and train staff effectively. Skilled in inspection processes and team collaboration, ensuring high levels of guest satisfaction and operational efficiency. Committed to maintaining health and safety compliance.
Overview
7
7
years of professional experience
Work History
Room Inspector
Hampton Inn By Hilton
Eufaula, AL
02.2016 - 11.2017
- Conducted detailed inspections of guest rooms to ensure quality standards and cleanliness.
- Collaborated with housekeeping team to address maintenance issues promptly and efficiently.
- Implemented checklists for room inspections to enhance consistency and thoroughness in evaluations.
- Trained new staff on inspection procedures and quality expectations to improve overall service delivery.
Team Member
Hardees Resturant
Eufaula, AL
09.2016 - 07.2017
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Operated kitchen equipment efficiently, ensuring food quality and safety standards were met.
- Collaborated with team members to maintain cleanliness and organization in dining and kitchen areas.
- Prepared menu items according to specifications, ensuring consistency in taste and presentation.
Cashier
Dollar Tree Stores
Eufaula, AL
08.2013 - 10.2013
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash management, including balancing cash drawers at shift end.
Packing Operator
Hummingbird
Eufaula, AL
05.2012 - 06.2012
- Operated packaging machinery to ensure efficient product flow and minimize downtime.
- Conducted quality control checks to maintain product standards and reduce defects.
- Collaborated with team members to optimize packing processes and enhance workflow efficiency.
- Monitored inventory levels and reported shortages to ensure continuous supply of materials.
Carhop Server
Sonic Drive In
Eufaula, AL
03.2011 - 05.2012
Education
High School Diploma -
Eufaula High School
Eufaula, ALSkills
- Housekeeping
- Maintenance
- Health and safety regulations
- Team supervision
- Training staff
- Proficient in software
- Maintaining cleaning protocols
- Managing cleaning standards
- Inspecting rooms
- Customer service
- Cleaning practices
- Cleaning and sanitation
- Staff training and development
- Health and safety compliance
- Quality improvements
- Staff scheduling
- Performance evaluation
- Performance improvements
- Maintenance coordination
- Document control
- Vendor management
- Quality assurance and control
- Teamwork and collaboration
- Problem-solving
- Time management
- Clear communication
- Customer satisfaction
- Organizational skills
- Team collaboration
- Creative thinking
- Inspection skills
Timeline
Team Member
Hardees Resturant
09.2016 - 07.2017
Room Inspector
Hampton Inn By Hilton
02.2016 - 11.2017
Cashier
Dollar Tree Stores
08.2013 - 10.2013
Packing Operator
Hummingbird
05.2012 - 06.2012
Carhop Server
Sonic Drive In
03.2011 - 05.2012
High School Diploma -
Eufaula High School