Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
Generic

Tanzeel Ur-Rehman

Hillside,NJ

Summary

Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations, and increase productivity. Decisive and resourceful team builder versed in sales, management, and process improvement. Possesses in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and business expansion.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Operations Manager

LOT STOP
Manhattan, NY
04.2021 - Current
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Performed cost analysis for various projects to determine budget requirements.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Presented performance and productivity reports to supervisors.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.

Restaurant Manager

Royal Fried Chicken
Newark, NJ
05.2019 - Current
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Created new menu items based on customer feedback and industry trends.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Assisted with kitchen preparation during peak times as needed.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Resolved and investigated complaints regarding service, food quality and accommodations.

Education

Bachelor of Science - Information Technology

New Jersey Institute of Technology
Newark, NJ
01-2026

Skills

  • Process Improvement
  • Maintenance Planning
  • Performance reporting
  • Performance monitoring
  • Labor Relations
  • Financial Management
  • Organizational Management
  • Workflow Optimization
  • Data Analysis
  • Business Development
  • Marketing
  • Customer Service
  • Inventory Management
  • Workforce Management
  • Business Planning
  • Business Strategy Development
  • Operations Management
  • Project management abilities
  • Staff Management

Affiliations

Highschool:

  • Wrestling 4 years
  • Waterpolo 6 years
  • Freshmen counselor
  • Section Commander

Languages

English
Full Professional
Urdu
Full Professional
Punjabi
Full Professional
Spanish
Limited

Accomplishments

  • Honors through all highschool career
  • Student Leadership awards
  • Employee of the month awards (4)

Certification

  • CSS certified
  • HTML certified
  • Lifeguard

References

References available upon request.

Timeline

Operations Manager

LOT STOP
04.2021 - Current

Restaurant Manager

Royal Fried Chicken
05.2019 - Current

Bachelor of Science - Information Technology

New Jersey Institute of Technology

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Tanzeel Ur-Rehman