Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tanzeem Anwar

Upper Darby,PA
Tanzeem Anwar

Summary

Personable and dedicated Customer Service Representative with some experience in the finance industry. Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Overview

4
years of professional experience

Work History

TD Bank
Broomall, PA

Customer Experience Coordinator/Banking Associate
02.2023 - 09.2023

Job overview

  • Greeted clients as they enter the branch, managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings using Surface Pro Tablet.
  • Assisting clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address, accurately and efficiently.
  • Educating clients on the usage of technology self-service options such as leveraging the TD Mobile App, TD.com, and ATMs to complete their banking needs, whenever, wherever and however they want.
  • Maintained confidentiality of bank records and client information.
  • Researched and resolved customer issues on personal savings, checking, lines of credit accounts and credit cards.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Adhered to financial services security and audit procedures.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Directed specific questions to appropriate branch personnel.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Handled cash transactions, balanced cash drawers, performed loan payments, credit card payments, bonds and issued cashier's checks/money orders.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Performed basic administrative tasks regarding banking products, handling phone calls, inquiries and emails.
  • Kept teller lobby and Drive-thru areas clean, organized and fully stocked.
  • Reconciled cash and checks against computer records at end of shift.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Explained bank services, financial products and applicable fees to customers.
  • Reached quarterly sales target by promoting and selling banking products and financial services.
  • Identified customer financial needs, long-term and short-term goals and objectives and offered appropriate financial products to suit needs.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Created and maintained daily reports and journals for loans and transactions, wires and foreign currencies.
  • Earned high volume of referrals as part of bank's sales incentive system.

Whole Foods Market Inc
Wayne, PA

Customer Service Representative
09.2021 - 08.2022

Job overview


  • Checked out customer products and services efficiently and accurately.
  • Upheld government regulations concerning sale of alcoholic beverages and taxation.
  • Followed proper check, ATM, and credit procedures.
  • Used proper tares procedures when ringing up scalable items.
  • Cleaned and stock Front End areas, including own register – changing tapes and ribbon as necessary.
  • Followed all cash handling procedures – meeting and exceeding regional cashier variance policy. Assisted with training of new Cashier and Courtesy Team Members.
  • Assisted supervisor in controlling customer row and backed up lines – helping reduce customer waiting time.
  • Proactively participated in Regional Front End programs as directed by leadership.
  • Arrived to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attended required trainings and meetings.
  • Provided excellent customer service, addressed needs of customers in a timely and effective manner and modeled suggestive selling techniques; answered phones and pages promptly and courteously.
  • Maximized sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
  • Reaching sales target by encouraging customers to subscribe Amazon Prime to start enjoying the benefits and rewards.
  • Followed and complied with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
  • Maintained a clean and sanitary working and shopping environment; maintained equipment in accordance with WFM cleanliness and safety standards.
  • Performed opening, mid, and closing duties as assigned; ensured accuracy of signs and pricing. Immediately reported safety hazards and violations.
  • Performed other duties as assigned by store, regional, or national leadership.

Target
Wayne, PA

Guest Advocate/Front End
10.2022 - 02.2023

Job overview

  • Created a welcoming experience by authentically greeting all guests.
  • Quickly understood whether a guest needs assistance or wants to interact. Followed body language and verbal clues to tailor my approach.
  • Engaged with guests in a genuine way, which includes asking questions to better understand their specific needs.
  • Scanned and bagged all guest items efficiently, neatly and in compliance with food safety standards and company best practices.
  • Worked effectively to minimize guest wait time while maintaining guest service and accuracy.
  • Gain product knowledge about the tools, products, and services available in the total store, and specific to my area, to solve issues for customers and improve their experience.
  • Made the guest aware of current and upcoming brand launches, store activities and events.
  • Spoke to the benefits of the Target RedCard(Credit Card) with every guest and assist them through the application process.
  • Showed guests how to use Digital Wallet and the other features and offerings within the Target App.
  • Had to be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them.
  • Attempted every return and followed register prompts, be empowered to make it right for the guest while following Targets policies and procedures.
  • Made it right for the guest by de-escalating any negative situations and recovered the guest shopping experience while following Target’s policies and procedures.
  • Delivered easy and seamless service to all Order Pick Up, Drive Up, and Registry guests. Maintained a clean, clutter free work area (including gathering abandoned items, baskets, and hangers).
  • Stocked supplies during store open hours while being available for the guest.
  • Demonstrated a culture of ethical conduct, safety and compliance.
  • Supported guest services such order pick up and Drive-up and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.

Ross Stores
Upper Darby, PA

Asset Protection Specialist/Team Lead
11.2019 - 06.2020

Job overview

  • Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
  • Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
  • Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
  • Reported hazardous or unsafe conditions to management to reduce risk of injury.
  • Mitigating Theft & Fraud: Monitored entrances/exits as well as sales floor for potential theft by identifying suspicious behavior. Gathered theft indicators and used internal or external intelligence to impact shortage trends. Effectively communicated to Store Leadership and Loss Prevention Leadership.
  • Updating binder on a daily basis for training sessions.
  • Documenting daily shortage trends and keeping records and report back to the authorities.
  • Provided excellent problem solving skills by active listening, communication, team-building and decision making.

Education

Arizona State University
Tempe, AZ

Undergrad from Biomedical Sciences
06.2027

Arizona State University
Tempe, AZ

Career Catalyst Program from Project Management
08.2024

Delaware County Community College
Media, PA

Associate Of Applied Science from Health Education
12.2022

Upper Darby Senior High School
Drexel Hill, PA

High School Diploma
06.2018

Skills

  • Product organization
  • Cash management
  • High-energy attitude
  • Detail oriented
  • Store maintenance
  • Stockroom procedures
  • Issue resolution
  • Product recommendations
  • Ordering and stocking
  • Appointment Scheduling
  • Microsoft Office
  • Supply Maintenance
  • Supply Unloading and Storage
  • Loss Prevention Goals Monitoring
  • Calm and Professional Under Pressure
  • Customer Relationship Management (CRM) Software
  • Encore Software (Teller and Platform)
  • IBM Lotus Notes Experience
  • Complex Product Knowledge
  • SAP Experience
  • Inbound and Outbound Calling
  • Upselling Techniques
  • Loan Applications
  • Change Orders
  • Safe Deposit Box Oversight
  • Trained in Salesforce
  • POS Systems and Ordering Platforms
  • Teller Transactions
  • Ticket Processing
  • Wire Transfer
  • Financial Investigating
  • Auditing TCR (Cash Machine Reconciliation)
  • Vault Audit and Reconcilement
  • Bilingual

Timeline

Customer Experience Coordinator/Banking Associate

TD Bank
02.2023 - 09.2023

Guest Advocate/Front End

Target
10.2022 - 02.2023

Customer Service Representative

Whole Foods Market Inc
09.2021 - 08.2022

Asset Protection Specialist/Team Lead

Ross Stores
11.2019 - 06.2020

Arizona State University

Undergrad from Biomedical Sciences

Arizona State University

Career Catalyst Program from Project Management

Delaware County Community College

Associate Of Applied Science from Health Education

Upper Darby Senior High School

High School Diploma

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Tanzeem Anwar