Tanzi Wernholm
Ishpeming,MI
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough medical records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Skilled in HIPPA compliance, medical billing and coding.
Overview
15
15
years of professional experience
Work History
Clinic Office Clerk
Lifepoint Health
04.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with patients by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized patient documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Assisted in reducing patient wait times by efficiently managing appointment scheduling and front desk operations.
- Provided medical billing and coding duties.
Direct Care Worker
Adult Learning Systems, U.P
11.2022 - 04.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
Office Manager
Michigan Eco Systems
10.2011 - 10.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Certified Nursing Assistant
Norwood Nursing Home
03.2009 - 03.2011
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Education
No Degree - Cosmetology
Renaissance Academy of Beauty
Escanaba, MI03.2005
High School Diploma -
Escanaba Area Public High School
Escanaba, MI06.2004
Skills
- Telephone Etiquette
- Filing systems
- Database entry
- Schedule and calendar management
- Record preparation
- Billing and coding
- Multitasking
- Attention to Detail
- Data Entry
- Teamwork and Collaboration
- Records Maintenance
- HIPPA compliance
Timeline
Clinic Office Clerk
Lifepoint Health
04.2023 - Current
Direct Care Worker
Adult Learning Systems, U.P
11.2022 - 04.2023
Office Manager
Michigan Eco Systems
10.2011 - 10.2012
Certified Nursing Assistant
Norwood Nursing Home
03.2009 - 03.2011
No Degree - Cosmetology
Renaissance Academy of Beauty
High School Diploma -
Escanaba Area Public High School
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