Tanzida Islam
Queens,NY
Summary
Dynamic and dedicated professional with a strong work ethic and expertise in customer service, honed at US-Bangla Airlines. Proven ability to enhance passenger satisfaction through exceptional hospitality and effective communication. Recognized for maintaining safety and resolving conflicts, contributing to a seamless travel experience and fostering team collaboration.
Overview
8
8
years of professional experience
Work History
Flight Attendant
US-Bangla Airlines
09.2014 - 02.2021
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Customer Service Representative
Regent Airways
03.2013 - 09.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Mirpur Girls Ideal College
Mirpur,dhaka,bangladesh07.2009
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Hospitality service expertise
- Reliability and punctuality
- Team collaboration
Timeline
Flight Attendant
US-Bangla Airlines
09.2014 - 02.2021
Customer Service Representative
Regent Airways
03.2013 - 09.2014
High School Diploma -
Mirpur Girls Ideal College
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