Tanzim Chowdhury
Skokie,IL
Summary
Motivated with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Sales Specialist
Apple
02.2023 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting the best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
AT&T Mobile Expert/Customer Service Representative
Bestbuy
06.2021 - 01.2023
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Desk Assistant
Covid Lab
08.2021 - 03.2022
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Managed incoming calls and directed them to appropriate departments for timely resolutions.
- Maintained accurate records with diligent data entry, ensuring information was up-to-date and easily accessible.
Cashier
Macys Department Store
03.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Science - Computer Science
Oakton Community College
Des Plaines, IL05.2026
Skills
- Relationship Building
- Client Relations
- Customer service and care
- Upselling and Cross-Selling
- Sales expertise
Timeline
Sales Specialist
Apple
02.2023 - Current
Desk Assistant
Covid Lab
08.2021 - 03.2022
AT&T Mobile Expert/Customer Service Representative
Bestbuy
06.2021 - 01.2023
Cashier
Macys Department Store
03.2020 - 05.2021
Associate of Science - Computer Science
Oakton Community College
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