Tanzina Alam
Saint Albans
Summary
Dedicated and customer-focused retail professional with experience in cashiering, beverage and food preparation. Adept at providing excellent customer service, handling transactions efficiently, and maintaining a clean and organized workspace.
Developed critical skills in fast-paced, detail-oriented environment, focusing on accuracy and efficiency. Recognized for strong analytical abilities and effective communication. Seeking to transition into new field where these transferrable skills can drive meaningful contributions.
Overview
3
3
years of professional experience
Work History
Cafe Counter
VIBE Fitness
03.2025 - 12.2025
- Maintained accurate inventory levels through regular stock checks and replenishment.
- Assisted in training new staff on operational procedures and product knowledge.
- Prepared and served made-to-order food (Chipotle-style service) and a variety of protein shakes and smoothies.
- Operated Square POS system to process payments, manage orders, and handle cash/credit transactions accurately.
- Delivered excellent customer service by answering questions, taking orders efficiently, and maintaining a welcoming environment for gym members.
- Managed end-of-day closing duties for the café area, including cleaning, restocking, and organizing inventory.
- Assisted the front desk team during busy hours by greeting members, answering phone calls, and providing general support.
- Maintained cleanliness and compliance with food safety and sanitation standards.
BOBA BARISTA & CASHIER
Sugarcube
09.2022 - 01.2025
- Crafted boba drinks with precision to ensure quality and customer satisfaction.
- Managed inventory to minimize waste and optimize ingredient use.
- Collaborated with team members to improve order accuracy and service speed.
- Resolved customer inquiries promptly, enhancing the overall experience.
- Introduced new flavors and seasonal specials, boosting customer engagement and sales.
- Maintained strict quality control and sanitation standards.
- Supported colleagues during peak hours to ensure efficient workflow.
- Streamlined drink preparation processes to reduce wait times while maintaining high standards.
- Processed customer orders and payments efficiently using POS systems.
- Ensured cleanliness and organization of the store, including equipment maintenance and ingredient preparation.
- Followed food safety regulations to maintain product quality.
- Participated in training programs to enhance product knowledge and service skills.
Education
BACHELOR OF BUSINESS ADMINISTRATION - COMPUTER INFORMATION SYSTEMS
Cuny Bernard M Baruch College, Zicklin School of Business
New York, NY01-2027
HIGH SCHOOL DIPLOMA - undefined
Thomas A. Edison Career and Technical Education High School
New York, NY01.2022
Skills
- Task prioritization & time management
- Food preparation & food safety
- Beverage preparation (smoothies & shakes)
- Cash handling & POS operation (Square)
- Exceptional customer service
- Strong communication skills
- Menu memorization
- Order processing procedures
- Opening & closing duties
- Cleaning & sanitation
- Team collaboration
- Experience in high-volume service environments
Timeline
Cafe Counter
VIBE Fitness
03.2025 - 12.2025
BOBA BARISTA & CASHIER
Sugarcube
09.2022 - 01.2025
HIGH SCHOOL DIPLOMA - undefined
Thomas A. Edison Career and Technical Education High School
BACHELOR OF BUSINESS ADMINISTRATION - COMPUTER INFORMATION SYSTEMS
Cuny Bernard M Baruch College, Zicklin School of Business