Tanzyah Boston
Brooklyn,NY
Summary
Adaptable and detailed-oriented professional with extensive experience in high-volume payroll processing for over 50,000 employees, along with expertise in data analysis, time keeping, HR, leave and benefits administration, as well as executive-level support. Skilled at managing complex calendars, coordinating projects and handling confidential information.
Overview
9
9
years of professional experience
Work History
Senior Payroll Specialist
Mount Sinai Hospital
Manhattan, NY
12.2020 - Current
- Managed and processed payroll for weekly and bi-weekly union and non-union employees using Laborworkx and Sinai Cloud software, ensuring accuracy and efficiency in all transactions.
- Lead supervisory training for new hires, supporting onboarding, and fostering a smooth transition.
- Processed daily reviews and resolutions of retroactive and overpayments for over 50,000 employees.
- Conducted reconciliation of overpayments to ensure financial accuracy.
- Collaborated with HR, accounting, leave, legal, benefits, and other relevant teams to resolve payroll discrepancies, addressing issues, and implementing corrective actions.
- Handled all forms and documentation, such as insurance forms, subpoenas, payroll documents, and leave requests.
- Processed off-cycle payments, retro payments, and resolved payroll promptly and accurately.
- Responded to employee inquiries regarding payroll, taxes, benefits, and deductions via email and phone.
- Demonstrated strong customer service skills in fast-paced environments.
- Managed all verification of employment inquiries, ensuring compliance, and precise documentation.
- Involved in the implementation and testing of payroll system updates.
- Processed payroll, including calculating overtime, bonuses, and other pay adjustments.
- Responded to high volumes of employee inquiries regarding payroll and benefits via email and phone calls.
Apple Technical Support Representative
Apple
, NY
09.2019 - 12.2020
- Resolved technical issues for customers by diagnosing software and hardware problems efficiently.
- Educated customers on product features and functionalities, enhancing overall user experience.
- Collaborated with team members to streamline support processes and improve response times.
- Maintained up-to-date knowledge of Apple products and services to provide accurate information.
- Conducted root cause analysis on recurring technical issues to implement effective solutions.
- Trained new hires on technical support protocols and customer service best practices.
- Identified patterns in customer inquiries to inform product improvement recommendations.
- Utilized remote access tools to assist customers in troubleshooting their devices.
- Provided feedback to management on recurring issues for product development considerations.
- Educated customers on product features and usage instructions.
Sueprvisor
Forever 21
, NY
01.2017 - 11.2019
- Supervised front-line staff and coordinated schedules to ensure optimal coverage and store operations.
- Handled high volumes of POS transactions and cash management with accuracy and efficiency.
- Oversaw the recruitment, interviewing, and onboarding of seasonal and permanent employees, ensuring alignment with company standards and policies.
- Implemented process improvements to enhance workflow efficiency within the team.
- Reviewed inventory levels weekly to maintain stock availability and minimize shortages.
- Resolved conflicts among team members through effective communication and mediation.
- Established operational guidelines to streamline processes and improve team performance.
- Trained new employees on operational procedures and customer service standards.
- Managed complex calendars, including scheduling meetings and appointments.
- Screen and prioritize incoming communications (emails, calls, mail) and respond or delegate as appropriate
Education
Bachelor of Science - Business
Medgar Evers College
Brooklyn, NYSkills
- Proficient in Excel, Word, Outlook, Sinai Cloud, and Laborworkx, Microsoft Office Suite, Calendar management, Service now
- Excellent ability to work well with others in both supervisory and supportive roles
- Excellent communication, problem-solving, and organizational skills
- Ability to manage multiple tasks and meet deadlines
- Strong understanding of leave, HR, benefits, payroll, tax laws, and compliance requirements
Timeline
Senior Payroll Specialist
Mount Sinai Hospital
12.2020 - Current
Apple Technical Support Representative
Apple
09.2019 - 12.2020
Sueprvisor
Forever 21
01.2017 - 11.2019
Bachelor of Science - Business
Medgar Evers College