Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
Licensed Massage Therapist
The Medic Group
6211 San Mateo Blvd NE #210, Albuquerque, NM 87109
06.2024 - Current
Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
Skillfully addressed diverse client needs by adapting massage modalities accordingly while adhering to appropriate pressure levels throughout each session''s duration.
Licensed Massage Therapist
Massage Envy
8850 Holly Ave NE Suite H, Albuquerque, NM 87122
06.2024 - 12.2024
Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
Promoted relaxation and stress relief with soothing aromatherapy treatments and calming environments.
Performed thorough consultations before each session to determine clients'' goals for treatment while also identifying potential contraindications or precautions needed during the massage process itself.
Licensed Massage Therapist/spa Attendant
The Remedy Day Spa
113 Vassar Dr SE, Albuquerque, NM 87106
10.2023 - 05.2024
Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
Coordinated closely with spa management to proactively address any issues or areas of concern that arose during daily operations.
Service Coordinator
Discount Tire
4600 Pan American Fwy NE, Albuquerque, NM 87109
08.2022 - 02.2024
Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Managed a high volume of client requests, ensuring timely and effective service delivery.
Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
Resolved customer complaints and issues to drive satisfaction and loyalty.
Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
Coordinated and monitored service activities to confirm work met all requirements.
Streamlined service coordination processes for improved team productivity and response times.
Education
Massage Therapy Certificate - Deep Tissue, Swedish
Intellitec College
4575 San Mateo Blvd NE Suite K, Albuquerque, NM 87
08.2023
Timeline
Licensed Massage Therapist
The Medic Group
06.2024 - Current
Licensed Massage Therapist
Massage Envy
06.2024 - 12.2024
Licensed Massage Therapist/spa Attendant
The Remedy Day Spa
10.2023 - 05.2024
Service Coordinator
Discount Tire
08.2022 - 02.2024
Massage Therapy Certificate - Deep Tissue, Swedish