Tao Allen
Cheyenne,WY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
General Manager
Jimmy Johns Gourmet Subs
06.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Manager
Jimmy Johns Gourmet Subs
05.2019 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Sandwich Maker
Jimmy Johns Gourmet Subs
04.2018 - 05.2019
- Greeted guests, promoted specials, and took orders.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
High School Diploma -
Central High School
Cheyenne, WY05.2021
Skills
- Staff Development
- Labor Cost Controls
- Leadership
- Microsoft Excel
- Customer Service
- Staff Training
- Employee Scheduling
- Profit and Loss
- Food Preparation and Safety
- Order Supplies
Timeline
General Manager
Jimmy Johns Gourmet Subs
06.2022 - Current
Assistant Manager
Jimmy Johns Gourmet Subs
05.2019 - 06.2022
Sandwich Maker
Jimmy Johns Gourmet Subs
04.2018 - 05.2019
High School Diploma -
Central High School
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