Taoa Marshall
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Instructor
Unifi Service
Phoenix, AZ
06.2021 - Current
- Attended meetings, training and activities to enhance skills and credentials.
- Implemented instructional materials and curriculum to meet specific program needs.
- Evaluated performance of students and made provisions to meet learning needs.
- Maintained accurate records of attendance, grades and assessments for all students in the course.
- Evaluated effectiveness of instructional materials including textbooks, software programs or handouts.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
Airport Customer Service Agent
Global Aviation
Phoenix, AZ
08.2020 - 06.2021
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Assisted with baggage check-in and tagging for customers.
- Verified identification documents such as passports or driver's licenses..
- Responded quickly to emergency situations by following appropriate protocols.
- Inspected luggage for prohibited items prior to loading onto aircrafts.
- Processed payment transactions utilizing point of sale systems.
- Operated various computer programs related to customer service operations.
Security Officer
Securitas Security Services
Phoenix, AZ
11.2019 - 05.2020
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained accurate logs of all security related activities.
Education
Some College (No Degree) - Medical Assisting
Copper Mountain College
Joshua Tree, CASkills
- Class Instruction
- Classroom Management
- Attendance Monitoring
- Curriculum Planning and Implementation
- Collaborative Team Player
- Interactive Teaching and Learning
- Public Speaking
- Recordkeeping
Certification
- Certified Airport Customer Service Instructor
- Red Cross CPR Certified
- Active guard card
Languages
English
Professional
Spanish
Limited
Samoan
Limited
Timeline
Customer Service Instructor
Unifi Service
06.2021 - Current
Airport Customer Service Agent
Global Aviation
08.2020 - 06.2021
Security Officer
Securitas Security Services
11.2019 - 05.2020
Some College (No Degree) - Medical Assisting
Copper Mountain College