Taona Mbutu
Phoenix,AZ
Summary
Dynamic Operations Specialist recognized for exceptional customer relations and technical support skills. Known for successfully managing multiple projects while fostering effective communication across departments. Prepared to utilize expertise to enhance service delivery and operational performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Specialist
Silverton Mortgage
Atlanta, GA
09.2024 - Current
- Coordinate daily operations to enhance workflow efficiency and team collaboration.
- Assist in managing loan processing tasks, ensuring compliance with industry regulations and company policies.
- Streamline communication between departments, reducing response times for client inquiries and requests.
- Implement process improvements that enhanced accuracy in data entry and documentation management.
- Support the development of training materials for new staff, fostering knowledge retention and skill acquisition.
- Successfully manage multiple projects simultaneously while adhering to deadlines and budget constraints.
IT Support Consultant
Dell Technologies
Texas City, TX
01.2022 - 05.2024
- Provided technical support for hardware and software issues, ensuring timely resolution for clients.
- Diagnosed and resolved system malfunctions through remote troubleshooting tools and techniques.
- Collaborated with teams to implement IT solutions that improved client satisfaction and operational efficiency.
- Developed training materials and conducted workshops for end-users to enhance technology utilization.
Assistant Store Manager
Psycho Bunny
Atlanta, GA
05.2018 - 10.2021
- Led daily operations to enhance customer service and sales performance.
- Trained and mentored team members to foster a high-performing work environment.
- Implemented inventory management strategies to optimize stock levels and reduce discrepancies.
- Developed visual merchandising plans to elevate brand presence and drive in-store traffic.
- Executed promotional campaigns, increasing customer engagement and store visibility.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Bachelor of Science - Business Administration
Clayton State University
Morrow, GA05-2022
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Customer relations
- Microsoft Excel
- Customer satisfaction measurement
- Team collaboration
Certification
- Licensed Real Estate Agent - July 2022
Languages
Swahili
Full Professional
Timeline
Operations Specialist
Silverton Mortgage
09.2024 - Current
IT Support Consultant
Dell Technologies
01.2022 - 05.2024
Assistant Store Manager
Psycho Bunny
05.2018 - 10.2021
Bachelor of Science - Business Administration
Clayton State University