Taona Williams
Denver,CO
Summary
Empathetic Senior Case Manager with 4 years of experience in a lead case management role. Guides lower-level Case Managers in solving client needs effectively, while simultaneously engaging personally in case work. Compassionate professional giving back to the community through service to others.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Case Manager
Developmental Pathways
08.2023 - Current
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
- Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Created accurate and appropriately matching service plans reflecting needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Maintained accurate documentation of client interactions, facilitating seamless information sharing within the team.
- Increased client satisfaction by providing exceptional service, empathy, and timely assistance in resolving issues.
- Evaluated program effectiveness regularly, identifying areas for improvement and implementing necessary changes promptly.
- Delivered ongoing training sessions for staff members on best practices in case management, enhancing overall team performance.
Senior Family Support Coach
Mile High United Way
04.2020 - 07.2023
- Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
- Provided safety planning, crisis intervention and case management to clients.
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
- Mentored new team members on best practices within the field of crisis intervention, enhancing their skills and knowledge base.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
- Continuously updated personal knowledge of industry trends and best practices by attending professional development events, conferences, and workshops.
- Prevented potential crises by proactively identifying triggers and risk factors in clients'' lives.
- Navigated complex legal systems on behalf of clients, advocating for their rights and securing favorable outcomes where possible.
- Improved team collaboration by establishing clear communication channels and fostering a supportive environment.
- Promoted a strengths-based approach in working with clients, empowering them toward self-sufficiency and independence.
Insurance Coordinator
OrthoFi
01.2018 - 02.2020
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Filed and tracked insurance claims and communicated claims status to patients.
- Obtained prior authorization and precertification for outpatient procedures.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
- Contributed positively to team morale by consistently demonstrating a collaborative attitude and willingness to support colleagues.
Medical Scheduler/Front Office Receptionist
HealthONE
08.2016 - 11.2017
- Supported phone operator with high volume calls averaging 2000+ calls per month, scheduling appointments and performing verification according to provider rules and guidelines, documenting service requests
- Conferred with patients to obtain and confirm pertinent billing and demographic information and accurately enter patient and insurance information into system and complete the patient registration process in an accurate manner
- Managed high-volume work load, effectively prioritizing tasks to remain organized, promoting prompt and courteous service and compliance with all policies
- Routinely addressed client questions and concerns regarding medical procedures and policies
- Welcomed patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries
- Comforted patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area
- Maintained patient accounts by obtaining, recording, and updating personal and financial information
- Contributed to team effort by accomplishing related results as needed.
Human Information Management Specialist
HealthONE
10.2016 - 05.2017
- Entered applicable unbilled reason codes (URCs) into HPF and MEDITECH on a daily basis
- Assisted in reconciling retrieved medical records through use of MEDITECH compiled reports and/or automated reconciliation working closely with patient care units to ensure receipt of all records prior to courier pick up
- Placed reconciled records in the designated courier bins for the HSC courier to retrieve
- Batches, labels and routes loose reports, late charts and/or late documentation to HSC Document Imaging area for scanning according to policy
- Scanned and indexed loose reports/documents that are identified as critical to coding and prioritizes according to policy
- Maintained and exceeded established productivity and quality standards
- Requested and returned paper records from off-site storage as applicable
- Assisted in processing accounts in assigned facility HPF work queues/routers
- Processed facility specific HIM mail as applicable
- Responsible for linking patients with physicians in Meditech in order to promote continuity of care
- Supported the physician suspension process by compiling reports, sending letters, making reminder calls, or maintaining suspension data in Meditech
- Supported the completion of physician queries by calling, monitoring and assisting physicians with the Remote Operations Application
- Post Remote Operations migration may assist with ongoing urgent release of information and walk-in request
- Practiced and adhered to the Company's 'Code of Conduct' philosophy and 'Mission and Value Statement'
- Other duties as assigned.
Registrar
HealthONE
08.2015 - 10.2016
- Worked at the reception desk, answered phones, greeted and communicated with patients and providers
- Scheduled, canceled, and rescheduled patient appointments
- Checked in patients and properly documented registration
- Insurance verification and verification of patient demographics
- Filing and retrieving medical records/files
- Copying and faxing duties
- Collected co-pays and cash from patients, getting authorization on credit cards
- Entered charges, payments, and balancing the day in the computer.
Certified Nurse Aide
Health ONE
01.2015 - 08.2015
- Handled and served residents in a manner conductive to their safety and comfort, under the direction of a licensed nurse
- Performed all duties in accordance with established methods, techniques and recognized standards
- Assisted licensed nurse in admitting, admitting assessments, discharging, transferring and caring for the resident's personal belongings
- Performed ADLs, take and record weights, blood pressures, temperatures, pulse and respiration, gave skin care treatment as permitted by state regulation, received and escorted visitors.
Certified Nurse Aide
Sable Care Center
01.2014 - 08.2015
- Handled and served residents in a manner conductive to their safety and comfort, under the direction of a licensed nurse
- Performed all duties in accordance with established methods, techniques and recognized standards
- Assisted licensed nurse in admitting, admitting assessments, discharging, transferring and caring for the resident's personal belongings
- Performed ADLs, take and record weights, blood pressures, temperatures, pulse and respiration, gave skin care treatment as permitted by state regulation, received and escorted visitors.
Education
Currently Enrolled in Human Development & Family Studies -
Metropolitan State University of Denver
Denver, CO08.2025
Skills
- Staff management
- Community Resources
- Client Advocacy
- Care Coordination
- Data Entry and Analysis
- Conflict Resolution
- Technology-savvy
- Cross-cultural sensitivity
- Resource advocacy
- Resource Coordination
- Individual Development Plans
- Positive Attitude
- Problem-Solving
- Organization and Multitasking
- Case Documentation
Certification
Trauma Informed Care, 05/01/22, Present
Additional Information
- SKILLS Familiar with ICD-9 and ICD-10 coding Able to abstract information for ease of use Able to collect, integrate, analyze and disseminate health related data Able to retrieve, compile & present accurate data Able to research specific needs to insure compliance Competent in medical terminology Able to relate with individuals of diverse professional and cultural backgrounds Customer service skills (problem solving, listening, public contact, conflict resolution) Excellent verbal and written communication Astute observation skills
- REFERENCES AVAILIBLE UPON REQUEST
Personal Information
- Willing To Relocate: Anywhere
- Title: Family Support Worker
Timeline
Senior Case Manager
Developmental Pathways
08.2023 - Current
Senior Family Support Coach
Mile High United Way
04.2020 - 07.2023
Insurance Coordinator
OrthoFi
01.2018 - 02.2020
Human Information Management Specialist
HealthONE
10.2016 - 05.2017
Medical Scheduler/Front Office Receptionist
HealthONE
08.2016 - 11.2017
Registrar
HealthONE
08.2015 - 10.2016
Certified Nurse Aide
Health ONE
01.2015 - 08.2015
Certified Nurse Aide
Sable Care Center
01.2014 - 08.2015
Currently Enrolled in Human Development & Family Studies -
Metropolitan State University of Denver
Trauma Informed Care, 05/01/22, Present
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