Summary
Overview
Work History
Education
Skills
Timeline
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Ta'Onna Saunders

Elkton

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Area Manager of Operations

Amazon
01.2024 - Current
  • Assisted in daily operations management, ensuring adherence to safety standards and protocols.
  • Supported inventory management processes, tracking stock levels and ordering supplies as needed.
  • Trained 3-5 new staff on operational procedures and company policies to enhance team proficiency.
  • Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
  • Collaborated with upper management on strategic planning initiatives, aligning departmental objectives with overall company goals.
  • Optimized staff scheduling by analyzing workload requirements, reducing labor costs without sacrificing service quality or employee satisfaction.
  • Simultaneously managed two departments while ranking number 1 three months in a row with a $600K+ recovery in unsellable inventory.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.

Area Manager Intern

Amazon
05.2023 - 07.2023
  • Implemented inventory management practices, improving stock accuracy and availability.
  • Developed and maintained relationships with key clients, fostering loyalty and repeat business.
  • Coordinated staff schedules to optimize resource allocation and meet operational demands.
  • Assisted in developing project timelines and tracking deliverables to ensure timely completion.
  • Oversaw a $250K Kaizen project during internship, delivering major cost savings and gaining project management and stakeholder engagement experience.
  • Provided administrative support, including scheduling, correspondence, and report generation.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Prepared project presentations and reports to assist senior staff.

Sales Associate

Z-Market
05.2022 - 01.2023
  • Assisted customers in product selection, enhancing shopping experience and driving sales.
  • Managed cash register operations, ensuring accurate transactions and efficient customer service.
  • Maintained product displays and inventory organization to optimize store layout and accessibility.
  • Collaborated with team members to achieve daily sales goals and improve overall performance.
  • Handled customer inquiries and resolved issues promptly, fostering positive relationships.
  • Participated in training sessions to expand product knowledge and improve sales techniques.
  • Built relationships with customers to encourage repeat business.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Cashier

Royal Farms
11.2021 - 01.2022
  • Processed transactions efficiently, ensuring accurate cash handling and adherence to company policies.
  • Assisted customers with inquiries, providing exceptional service to enhance customer satisfaction.
  • Maintained cleanliness and organization of the checkout area, promoting a welcoming shopping environment.
  • Collaborated with team members to optimize checkout procedures and reduce wait times for customers.
  • Ensured compliance with food safety standards and sanitation protocols during food preparation and handling.
  • Monitored food quality and freshness, promptly discarding expired or contaminated items.
  • Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
  • Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.

Cashier

Popeyes
03.2021 - 08.2021
  • Managed inventory levels at the point of sale, contributing to effective stock control practices.
  • Resolved customer issues promptly, demonstrating problem-solving skills and maintaining positive customer relationships.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.

Retail Sales Associate

JCPenney
07.2018 - 03.2021
  • Assisted customers in product selection and provided exceptional service to enhance shopping experience.
  • Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise.
  • Maintained visual merchandising standards to create an appealing store environment and drive sales.
  • Trained new team members on operational procedures, customer service techniques, and product knowledge.
  • Analyzed sales trends to identify opportunities for product placement and inventory adjustments for optimal results.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Bachelor of Science - Finance

Morgan State University
Baltimore, MD
12-2024

Skills

  • Operational efficiency
  • Logistics management
  • Workforce planning
  • Strategic planning
  • Staff supervision
  • Inventory monitoring
  • Sales support
  • Expense tracking
  • Safety protocol
  • Teamwork and collaboration
  • Customer service
  • Analytical thinking
  • Hiring and onboarding
  • Project management

Timeline

Area Manager of Operations

Amazon
01.2024 - Current

Area Manager Intern

Amazon
05.2023 - 07.2023

Sales Associate

Z-Market
05.2022 - 01.2023

Cashier

Royal Farms
11.2021 - 01.2022

Cashier

Popeyes
03.2021 - 08.2021

Retail Sales Associate

JCPenney
07.2018 - 03.2021

Bachelor of Science - Finance

Morgan State University

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Ta'Onna Saunders