Summary
Overview
Work History
Education
Skills
Timeline
Generic

TAORAN Wei

Urbana,Illinois

Summary

As an international student, I was in high school with the COVID-19 flu pandemic. This sudden flu hit everyone and even the whole country hard. During this period, I participated in volunteer activities in our community organization. The volunteers are mainly responsible for publicizing and disseminating knowledge of epidemic prevention and control, assisting communities to timely grasp the needs of the masses, ensuring the implementation of information collection, isolation and treatment, disinfection measures, and effective control of the epidemic. I also participated in community inspections to ensure that the epidemic was effectively controlled within the community.

When I was in high school, I used to volunteer at the pharmacy in my community. Mainly responsible for the return demand of consumers and ensure the correct placement of drugs and the cleanliness of shelves. Keeping records of customer interactions or transactions, thoroughly recording details of inquiries.

Overview

3
3
years of professional experience

Work History

Pharmacy Customer Service Volunteer

Pharmacyclics
Jinan, Shandong
03.2020 - 04.2023
  • Updated customer accounts and records as needed.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained a clean work area and organized stock shelves.
  • Greeted customers and provided assistance with refund.
  • Created detailed documentation for each customer interaction.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Volunteer Services Officer

Community health station
Jinan, Shandong
05.2022 - 07.2023
  • Assist the community to grasp the needs of the people in a timely manner: Assist the community to grasp the needs of the people in a timely manner, and do a good job in personnel registration, temperature measurement, information collection, personnel isolation, order guidance, classification and screening, and material purchase
  • Assist in information consultation and mediation of general disputes and conflicts: Assist medical institutions to carry out basic services of information consultation and orientation guidance to help mediate general disputes and conflicts
  • Disseminate knowledge about epidemic prevention and control: disseminate knowledge about epidemic prevention and control
  • Assist community workers in sorting out residents' information: Assist community workers in sorting out residents' information
  • Wrote, implemented and enforced volunteer program policies, procedures and standards.
  • Provided guidance to ensure that volunteer roles are compatible with their interests, skills, and abilities.
  • Consulted and collaborated with other professionals to provide continuity of patient-family care.
  • Maintained accurate records to track volunteer participation hours.
  • Developed and maintained records of volunteer services activities.

Education

Some College (No Degree) -

University of Illinois At Urbana-Champaign
Champaign, IL

Skills

  • Volunteer Training
  • Volunteer Evaluations
  • Mission-Oriented
  • Volunteer Scheduling
  • Program Management
  • Volunteer Accreditation
  • Volunteer Engagement
  • Interpersonal Communication Skills
  • File and Records Management
  • Volunteer Needs Assessments

Timeline

Volunteer Services Officer

Community health station
05.2022 - 07.2023

Pharmacy Customer Service Volunteer

Pharmacyclics
03.2020 - 04.2023

Some College (No Degree) -

University of Illinois At Urbana-Champaign
TAORAN Wei