Tao Chen
Liverpool,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Taichi Bubble Tea
12.2022 - 12.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Barista/Cashier
Kung Fu Tea
11.2021 - 02.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Often opening and maintaining store solo in the morning for hours.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Manager
UpState Nails
03.2020 - 08.2021
- Managed employee schedules, coordinated deliveries, and assignment of personnel to proper channels
- Arranged customer seating, answered questions, and provided product advice
- Completed end of day counts and online-transactions.
Assistant Manager
Mitsuba
01.2020 - 05.2021
- Managed administrative tasks, including maintenance requests, and re-stocking products
- Face to face interactions with every customer that comes into the building.
Front Desk Associate
Elevate Fitness
08.2017 - 06.2019
- Trained new team members in cash register operation, stock procedures, and customer service
- Helped customers find specific products, answered questions, and offered product advice
- Worked closely with front-end staff to assist customers and maintain satisfaction levels
- Completed end-of-day counts and securing funds to prevent loss or theft.
Education
University at Buffalo
Buffalo, NYOnodaga Community College
Syracuse, NYSkills
- Conflict resolution
- Customer Service
- Communication
- Multi-Lingual in Mandarin Chinese
- Multitasking
- Leadership
- Flexible
- Work Ethic
Timeline
Assistant Store Manager
Taichi Bubble Tea
12.2022 - 12.2024
Barista/Cashier
Kung Fu Tea
11.2021 - 02.2022
Manager
UpState Nails
03.2020 - 08.2021
Assistant Manager
Mitsuba
01.2020 - 05.2021
Front Desk Associate
Elevate Fitness
08.2017 - 06.2019
University at Buffalo
Onodaga Community College
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