Taoufik Bousraou

• I worked with Lutheran Family Services Rocky Mountains in Colorado, I have learned a great deal about the foster care and adoption field.
• Maintained excellent skill in handling incoming calls and emails, responding to inquiries and direct them to the appropriate personnel.
• Assisted with planning and coordinating day-to-day and special program activities.
• Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
• Provided administrative support to department leadership and deferent department personnel, streamlining daily operations through efficient task prioritization and delegation skills.
• I maintained office supplies inventory, placing orders and office machinery parts to insure smooth operation.
• Supported planning and coordination of [Type] program and associated activities.
• Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
• Prepared clearly written and formatted documents and reports.
• Managed both digital and physical filing systems and retrieved documents as required.
• Supported the development of new programs through thorough research and analysis of different recruiting and marketing aspects.
• Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
• Worked with different departments, management and finance department to track expenses, receipts and invoices. I also was responsible to generate the accurate check requests.
• Assist in preparing monthly, quarterly and yearly fiscal reports, presentations and other documents as required.
• I assisted in recruitment events and client trainings.
• I tracked refugee families and minor's resettlement budgets to ensure a smooth integration into the community.

I have been learning all aspects of the business from the corporate office to work in sales. I have held two separate positions, starting as Office Manager in the company and Senior Account Manager and My responsibilities were to oversee 2 major accounts. I was on site a great deal of the time and would work closely with the four Crew Foremen and the team of crews with our landscape maintenance. My key accounts were at a country club resort & private gated residential community. My daily interaction was with Corporate Mentor & the Business Development Team, to learn all aspects of the day to day operation.

Office Manager

• I managed daily office operations, ensuring efficiency and organization.
• I maintained financial records processed invoiced and managed budgets
• Overfeed safety procedures were being followed.
• I worked with crew's formants to track employees' hours, and processed payroll checks and deposits.
• I purchased all the supplies needed in day-to-day operations.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.

Account Manager

• Responsible for maintaining all aspects of the company vehicles logs: gas cards, mileage, insurance, cleanliness, emergency road side kit.
• Maintained all vehicles are cleaned on a weekly basis.
• Responsible for staying within budgets of hours and materials for my accounts.
• Responsible for submitting all necessary paperwork & work orders to our branch
• Making sure the crews followed through with all work orders once they received them and in a timely manner.
• Overseeing of Trimming, mowing, edging, pruning, operating landscape machinery.
• Design & install of new landscaping, seasonal flowers, yard clean up, mulching, tree trimming.