Hally Biswas
Passengers Service Supervisor/Airline Ops
Kent,WA
Summary
Knowledgeable airport services professional with 6 years of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.
History includes managing customer service, sales and operational areas for commercial airlines. Well-versed in ticketing, ramp and gate processes. Excellent communication, prioritization and multitasking abilities.
Experienced Passenger Service Supervisor adept at training, scheduling and leading team members to provide exceptional support. Investigates and resolves routine and complex passenger and service issues independently.
Overview
15
15
years of professional experience
4
4
Languages
Work History
Passenger Service Supervisor
Worldwide Flight Services /AGI (Air Canada)
06.2023 - Current
- Oversaw ticketing, gate and ramp services.
- Monitored security and maintained operational protocols.
- Implemented operational improvements that led to reduced delays and improved on-time performance metrics for flights under supervision.
- Resolved escalated customer issues in a professional manner, resulting in increased loyalty from satisfied clients.
- Managed ticketing and reservation systems, ensuring accurate processing of passenger information and flight bookings.
Customer Service Coordinator
Hopelink
11.2021 - 06.2023
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
Lead Line Cook
OTG Management JFK Airport
10.2019 - 03.2020
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Grilled meats and seafood to customer specifications.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Line Cook
The Garden City Hotel
06.2018 - 09.2019
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Checked food temperature regularly to verify proper cooking and safety.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
Airline Ticket Agent/Gate Service Agent
Jet Airways
09.2010 - 05.2014
- Streamlined check-in process for faster boarding and improved passenger experience.
- Enhanced customer satisfaction by efficiently processing ticket reservations and cancellations.
- Verified passenger documentation to ensure compliance with international travel requirements.
- Handled baggage check-in efficiently, reducing wait times for passengers at the airport counter.
Education
Associate of Science - Diploma in Hotel Management And Hospitality
IAM Institute of Advanced Management
Kolkata, India07-2014
Skills
Team management
Customer service management
Departures management
Motivating employees
Strong leadership
Emergency procedures
Security screenings
Airline policies
Public announcements
Language proficiency
Documentation verification
Timeline
Passenger Service Supervisor
Worldwide Flight Services /AGI (Air Canada)
06.2023 - Current
Customer Service Coordinator
Hopelink
11.2021 - 06.2023
Lead Line Cook
OTG Management JFK Airport
10.2019 - 03.2020
Line Cook
The Garden City Hotel
06.2018 - 09.2019
Airline Ticket Agent/Gate Service Agent
Jet Airways
09.2010 - 05.2014
Associate of Science - Diploma in Hotel Management And Hospitality
IAM Institute of Advanced Management
Similar Profiles
Julian HernandezJulian Hernandez
Office Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesOffice Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
Dominic HunterDominic Hunter
Package Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesPackage Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
Dominic HunterDominic Hunter
Package Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesPackage Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
Andrick AlvarezAndrick Alvarez
Car Salesman at Verdant Auto SalesCar Salesman at Verdant Auto Sales
Gary DoGary Do
Target Security Specialist at TargetTarget Security Specialist at Target