Summary
Overview
Work History
Education
Skills
Timeline
Generic

TAPANGA KELLY

Watkins Glen,US

Summary

I am capable of many different assets in a company. I am eager to learn new traits. I am very determined to complete every task with my best abilities and more. I will assess every situation with a positive reaction and full effort to succeed to get the job done. I am a quick thinker and like to complete a task within the limited time frame. Overall I will be a great asset to a company and will preform any task with my best efforts to do so.

Overview

9
9
years of professional experience

Work History

Patient Service Representative/Surgical Scheduler

Cayuga Medical Associates
03.2023 - Current
  • Managed patient scheduling and appointment confirmations to enhance operational efficiency.
  • Facilitated communication between patients and healthcare providers, ensuring clarity in appointments and procedures.
  • Assisted in resolving patient inquiries and concerns, promoting positive patient experiences.
  • Implemented electronic health record systems for improved data accuracy and accessibility.
  • Trained new staff on patient service protocols, fostering a knowledgeable team environment.
  • Streamlined front desk processes to reduce wait times and improve service delivery.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Used EPIC and MEDENT to schedule appointments.
  • Handled customer service inquiries in person, via telephone and through email.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Built and maintained positive working relationships with patients and staff.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Streamlined surgical scheduling processes for increased accuracy and reduced patient wait times.
  • Managed surgeon preferences, equipment needs, and special requests to ensure optimal preparation for each procedure.
  • Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
  • Coordinated with insurance companies to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients.

Volunteer firefighter

Burdett Fire Company
10.2017 - Current
  • Inspected alarms, hydrants, sprinkler systems, and standpipe systems for operational use to reduce incidents.
  • Filled firetrucks with water, sandbags, and gas to maintain a proper supply of materials in trucks.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Developed educational programs in the areas of fire safety and prevention.
  • By establishing and maintaining water supply lines, I was able to effectively aid in fire suppression.
  • Calmly and effectively directed evacuations to avoid fatalities, injuries, and panic during fires and emergencies.
  • Notified fire dispatchers, explaining the situation and requesting additional firefighters and emergency supplies.
  • Rescued people from dangerous situations and provided emergency assistance for both minor and major issues.
  • Log books, run reports, training records, reports of suspected arson, violations of fire codes or ordinances, firefighter timesheets, accident reports, and 'close call' reporting were among the documents I compiled and maintained for the department.
  • Kept water tanks, fire hoses, and other firefighting equipment in good working order.
  • Directly responded to approximately 200 emergency situations each year since 2017.

Caregiver

Private
02.2022 - 03.2023
  • Increased patient satisfaction by assisting people with personal tasks like dressing and walking.
  • Supported daily living activities by assisting with hygiene and household chores.
  • Evaluated the overall performance of the client and suggested changes to the care plan's objectives.
  • Provided immediate assistance to assess needs and pursue optimal care in both emergency and routine paging situations.
  • Was in charge of daily activities and offered assistance when necessary.
  • Was in charge of ensuring that the assigned station and service areas were clean, sanitary, and well-organized.
  • Contribute to a positive living environment in order to improve the quality of life of my clients.
  • Assisted with household tasks such as meal preparation, grocery shopping, and cleaning.
  • Keep track of my clients' appointments and current medications.

Stocking Associate

Walmart Supercenter
02.2021 - 02.2022
  • Kept the aisles clear and clean to avoid accidents and make it easier for others to pass by while restocking.
  • Responded to customer questions and concerns, as well as assisting them with product selections.
  • Provided excellent and professional service to ensure customers satisfaction.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Set up advertising displays and arranged merchandise on counters and tables, resulting in a increase in sales to promote sales.

Cashier Manager

Glen Dairy Bar
06.2016 - 11.2020
  • Was in charge of daily operations.
  • Was in charge of opening and closing the store, as well as reconciling cash drawers.
  • Was in charge of supervising and training to ensure that they provided exceptional service.
  • In charge of 4 employees in the icecream shop.
  • Was in charge of supervising, developing, and delegating tasks to employees.
  • Dealt with customer service issues as they arose.
  • Showed employees how to use new products, procedures, and techniques.
  • Instruct and train store employees on how to provide excellent customer service.

Education

High School -

Watkins Glen High School
Watkins Glen, NY
01.2019

Some college (No degree) - Criminal Justice

Corning Community College
Corning, NY

Skills

  • Data entry
  • Customer service
  • Handling money
  • Great communication skills
  • Can work in fast pace environment
  • Calming reactions/ solutions to stressful situations
  • Fast learner
  • Focused
  • Typing skills
  • Problem solving
  • Reliable
  • Always maintain a clean work environment
  • Patient Management
  • First aid and safety
  • Lifting 50 pounds
  • HIPAA compliance
  • Insurance verification
  • Electronic health records
  • Registration and scheduling
  • Front desk supervision
  • Phone and email etiquette
  • Insurance billing
  • Workflow optimization
  • Scheduling appointments
  • Payment collection
  • Patient greeting
  • Medical insurance

Timeline

Patient Service Representative/Surgical Scheduler

Cayuga Medical Associates
03.2023 - Current

Caregiver

Private
02.2022 - 03.2023

Stocking Associate

Walmart Supercenter
02.2021 - 02.2022

Volunteer firefighter

Burdett Fire Company
10.2017 - Current

Cashier Manager

Glen Dairy Bar
06.2016 - 11.2020

Some college (No degree) - Criminal Justice

Corning Community College

High School -

Watkins Glen High School

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