Taphara Paul
Miami,FL
Summary
Dynamic professional with extensive experience in customer service and sales, notably at AT&T. Proven ability to enhance customer engagement and satisfaction through effective communication and relationship-building. Skilled in account management and outbound telemarketing, consistently achieving sales targets while fostering a collaborative team environment. Committed to delivering exceptional service and support.
Possessing excellent communication and persuasive skills combined with positive, upbeat demeanor. Understanding of customer relationship management and sales tactics, proficient in using telemarketing software and handling objections effectively. Capable of driving sales and fostering customer relationships through engaging and informative conversations.
Offering strong verbal communication abilities and natural talent for connecting with people. Brings quick learning capability to master telemarketing tools and customer engagement strategies. Ready to use and develop persuasive communication and relationship-building skills in Telemarketer role.
Experienced with persuasive communication, critical for effective telemarketing. Utilizes customer relationship management skills to foster client trust and engagement. Track record of achieving sales targets by overcoming objections and delivering tailored solutions.
Results-oriented telemarketing professional bringing expertise in various types of products and services. Skilled at reaching elusive customers. Offers impressive talent for overcoming objections and closing sales.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2025
2025
years of professional experience
Work History
Telemarketer
Green Solution
- Engaged potential clients through cold calls to promote eco-friendly products.
- Conducted follow-up calls to enhance customer satisfaction and address inquiries.
- Maintained accurate records of customer interactions in CRM software.
- Collaborated with team members to refine sales scripts for improved outreach effectiveness.
- Assisted in training new telemarketers on communication techniques and company policies.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Completed daily cold calling and outreach to build sales pipeline.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Life Insurance Agent
Globe Life And Accident Insurance Company
- Educated clients on life insurance products and benefits.
- Conducted needs assessments to tailor coverage options for individuals and families.
- Developed and maintained strong client relationships through regular follow-ups.
- Processed applications and managed policy renewals efficiently.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
Sale Marketing
Storm Miami
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Customer Service Representative
AT&T
- Resolved customer inquiries via phone and email, ensuring high satisfaction levels.
- Assisted customers with product selection and order processing, enhancing service efficiency.
- Documented customer interactions accurately in CRM system for future reference.
- Collaborated with team members to streamline processes and improve response times.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Sales Associate
T-Mobile
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient service.
- Maintained product displays and merchandising standards to promote sales and visibility.
- Collaborated with team members to achieve daily sales targets and improve customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
CNA Caregiver
Cedarhurst Senior Living
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff.
- Maintained accurate patient records and documentation for care plans.
- Collaborated with healthcare team to implement patient care strategies.
- Provided emotional support to patients and families during difficult times.
- Educated patients on health management practices and recovery processes.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Guest Service Ambassador
Sodexo
- Delivered exceptional guest service, addressing inquiries and resolving issues promptly.
- Assisted in onboarding new team members, fostering a collaborative environment.
- Maintained knowledge of services and promotions to effectively inform guests.
- Collaborated with cross-functional teams to enhance guest experience and satisfaction.
- Coordinated special events, ensuring seamless execution and high guest engagement.
- Participated actively in regular staff meetings where ideas were shared openly concerning ways we could continually enhance our service levels.
Customer Service Cashier
Chick-fil-A
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and resolved concerns promptly.
- Maintained accurate cash drawer balance through diligent record-keeping.
- Collaborated with team members to enhance customer service experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
Dental Receptionist
Real Smile - Dr Hamid Nassery
05.2023 - 07.2024
- Managed appointment scheduling using dental practice management software, enhancing patient flow and reducing wait times.
- Assisted patients with insurance verification and billing inquiries, ensuring accurate processing of claims.
- Resolved patient concerns with empathy and professionalism, contributing to positive patient experiences and satisfaction rates.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Education
High School Diploma -
Independence High School
Roswell, GA05-2021
Skills
- Customer service
- Email and telephone etiquette
- Customer engagement
- Inbound and outbound calls
- Sales expertise
- Account management
- Appointment scheduling
- Sales techniques
- Phone etiquette
- Call management
- Team leadership
- Outbound telemarketing
- Service descriptions
- Email etiquette
- Data entry
- Verbal and written communication
- Product sales
- Script reading
- Scripted calls
- Professional communication
- Lead management
- Sales support
- Telemarketing expertise
- Inbound call management
- Strategic Decision-making
- Call center operations
- Warm calling
Languages
English
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Dental Receptionist
Real Smile - Dr Hamid Nassery
05.2023 - 07.2024
Telemarketer
Green Solution
Life Insurance Agent
Globe Life And Accident Insurance Company
Sale Marketing
Storm Miami
Customer Service Representative
AT&T
Sales Associate
T-Mobile
CNA Caregiver
Cedarhurst Senior Living
Guest Service Ambassador
Sodexo
Customer Service Cashier
Chick-fil-A
High School Diploma -
Independence High School