Taporscha Gowdy
Ridgeland ,MS
Summary
Friendly call center agent with 3 years experience. Seeking to use proven skills in problem solving and communication to provide expert service to Outdoor Research customers. Maintained great customer satisfaction for walmart company as well.
Efficient professional in inventory management and logistics, known for high productivity levels and the ability to complete tasks swiftly. Possess specialized skills in accurate order picking, inventory auditing, and safe material handling, ensuring smooth operations. Excel in time management, teamwork, and adaptability, leveraging these soft skills to meet deadlines and support colleagues effectively.
Overview
2026
2026
years of professional experience
Work History
General Merchandiser
Target
Atlanta, Georgia
11.2024 - 03.2025
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Compared merchandise invoices to items actually received.
- Stamped price tags on merchandise, referring to official price lists.
- Conducted regular inventory audits to prevent stock discrepancies.
- Ensured compliance with health codes, safety regulations, and other legal requirements.
- Collaborated with marketing team on advertising campaigns for various products.
- Analyzed sales data to forecast future inventory needs.
- Maintained accurate records of all transactions related to merchandise purchases.
Caregiver
Southeast heath care
Decatur, GA
10.2024 - 11.2024
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Contributed to case reviews of client status and progress.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
Community Place
Dietary Aid
Brandon, Mississippi
02.2022 - 03.2023
- Properly handled hazardous waste materials to uphold safety regulations.
- Maintained adequate productivity by setting and enforcing deadlines.
- Monitored production output to meet customer requirements in a timely manner.
Call Center Agent
ECS
01.2018 - 01.2021
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication 'scripts' when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Consulted with customers regarding needs and addressed concerns.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Sales Associate
Walmart
01.2019 - 01.2021
- Sales associates responsibility to greet customers, locate products, price-check items, and organize store shelves and displays
- We also answer customer questions about policies, services, and products
CNA
Dr
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Documented activities and recorded information in EMR system.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Education
Certificate -
Hinds community college
Utica01.2021
Associate of Arts -
Hinds Community College
Pearl, MSSome College (No Degree) - Certified Nursing Assistant
Life Solution For Health
Decatur, GASkills
- Positive attitude
- Salesforce
- Problem solving
- Listening skills
- Phone Skills
- Compassion
- Computer skills
- Time management
- Safety processes and procedures
- Problem-solving abilities
- Quick learner
- Reliability
- Problem-solving
- Organizational skills
Timeline
General Merchandiser
Target
11.2024 - 03.2025
Caregiver
Southeast heath care
10.2024 - 11.2024
Community Place
Dietary Aid
02.2022 - 03.2023
Sales Associate
Walmart
01.2019 - 01.2021
Call Center Agent
ECS
01.2018 - 01.2021
CNA
Dr
Certificate -
Hinds community college
Associate of Arts -
Hinds Community College
Some College (No Degree) - Certified Nursing Assistant
Life Solution For Health