Ta'Preia Stokes

• Managed approximately 50 calls, emails, and faxes a day from clients
• Stock the break room
• Sort through mail and packages and deliver them to the proper source
• Update applicable spreadsheets when necessary
• Assist the community investment team by compiling grant letters and mailing them out with checks.
• Postage mail
• Navigate application softwares such as Salesforce, and Wrike.
• Utilize application software called 'Foundant' to reset user's eligibility quizzes and passwords.

• Managed approximately 50 calls, emails, and faxes a day from clients
• Stock the break room
• Sort through mail and packages and deliver them to the proper source
• Update applicable spreadsheets when necessary
• Enter invoices in Accumatica
• Assist with reviewing receipts and approving credit card transactions through Comdata
• Assist possible new hires with filling out applications.

• Managed any Inbound and Outbound calls
• Check VMs daily or weekly
• Maintained and scouted vendors
• Sustained office supply management
• Data Entry
• Stock the break room
• Compile and send the owners and investors Financial Prelims and Full Financial Statements using Crystal Reports software
• Modify and create spreadsheets in Excel
• Modified financial statements from a 15 page binder into a 7 page packet
• File for the accounting department
• Pay vendor bills on property and stamp the correct accounting code to send to corporate
• Handle all renewals, move ins, and move outs using the OneSite software
• Create new Leases using Microsoft Excel
• Create and close out work orders
• Walk around the property to check for cleanliness and to check for anything out of order
• Send check requests to corporate to pay invoices
• Make bank deposits
• Maintain weekly pest control visits for the tenants
• Handle all tenant payments
• Discuss any tenant questions or concerns
• Follow up with any New Prospects looking to be apart of the community.

• Managed donor database effectively, ensuring accurate record-keeping and streamlined reporting processes.
• Contributed to a positive work environment by fostering strong relationships with colleagues and supporting team initiatives.

• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
• Improved response times by efficiently prioritizing and dispatching emergency calls.
• Streamlined dispatch procedures with the implementation of new technology and software systems.
• Supported efficient scheduling processes, arranging staff coverage for shifts and managing time-off requests.
• Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.

• Answer inbound phone calls in regards to registration, filing mechanic/ cosmetic claims, etc
• Make outbound phone calls if necessary
• Enhanced customer satisfaction by promptly addressing and resolving complex issues.
• Collaborated with cross-functional teams to ensure timely resolution of customer concerns.
• Reduced response time by optimizing workflows and prioritizing tasks efficiently.

• Answer members questions and update their accounts, as well as handle payment requests to reinstate/extend their AARP membership.
• Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.
• Achieved high-quality service by adhering to company policies and procedures during each interaction.
• Consistently met or exceeded performance goals, contributing to the overall success of the call center.
• Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.

The job came to end due to COVID-19