Summary
Overview
Work History
Education
Skills
Timeline
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Taprii Greene

South Orange,NJ

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Operations Coordinator

Human Impact Solutions
01.2013 - Current
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Reviewed operations reports to understand numbers and trends.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Motivated and trained employees to maximize team productivity.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Data Entry

Collections Specialist

Wyndham Professionals
12.2020 - 04.2022
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Achieved performance goals on consistent basis.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used skip tracing and other techniques to locate debtors.
  • Quantified debtor balances to avoid late payments and bad credit.
  • Assisted in implementing procedures and policies to facilitate timely payments.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Entered client details and notes into system for interdepartmental access and review.
  • Responded to customer inquiries and provided detailed account information.

Education

High School Diploma -

Columbia High School
Maplewood, NJ
06.2021

Bachelor of Science - Business Administration And Management

Cheyney University of Pennsylvania
Cheyney, PA
06.2005

Skills

  • Project Scheduling
  • Project Lifecycles
  • Payroll Administration
  • Conflict Mediation
  • Customer Relations
  • Project Management
  • Customer Relationship Development

Timeline

Collections Specialist

Wyndham Professionals
12.2020 - 04.2022

Operations Coordinator

Human Impact Solutions
01.2013 - Current

High School Diploma -

Columbia High School

Bachelor of Science - Business Administration And Management

Cheyney University of Pennsylvania

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Taprii Greene