Taqiyya Shabazz
New Britain
Summary
Focused healthcare professional well-versed in promoting a healthy lifestyle by coordinating and supervising activities in alignment with client needs and abilities. Proven history of inspiring and fostering client well-being across several years of experience in related roles. Dedicated to serving unique needs of each client and improving quality of life.
Overview
13
13
years of professional experience
2015
2015
years of post-secondary education
Work History
Personal Care Aide
Golden Years Companion Care
Bristol
08.2024 - Current
- Assisted clients with daily living activities and personal hygiene routines.
- Provided companionship and emotional support to enhance client well-being.
- Communicated effectively with healthcare professionals regarding client needs.
- Maintained a clean and safe environment for clients at home.
- Documented client progress and changes in health status regularly.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Laundered clothing and bedding to prevent infection.
- Reported concerns to nurse supervisor to promote optimal care.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
Costomer service representative
Sutherland Global
Rochester
05.2021 - 09.2022
- Assisted customers by providing product information and resolving inquiries.
- Handled customer complaints with empathy and effective communication skills.
- Processed orders and facilitated returns using company-specific software tools.
- Educated customers on promotions and services to enhance their experience.
Costomer service representative
Xerox
Rochester
03.2019 - 10.2021
- Assisted customers by providing product information and resolving inquiries.
- Handled customer complaints with empathy and effective communication skills.
- Processed orders and facilitated returns using company-specific software tools.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Associate
Family Dollar
Rochester
07.2020 - 04.2021
- Assisted customers with product selection and inquiries.
- Maintained inventory levels and organized stockroom efficiently.
- Operated cash register and processed customer transactions accurately.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
Volunteer
Eastern service workers
Rochester
01.2013 - 08.2015
- Organized community events to raise awareness about local services.
- Coordinated volunteer schedules to ensure adequate support for outreach programs.
- Assisted clients in accessing essential resources and services in the community.
- Offered support and assistance to community members.
- Attended weekly meetings to discuss progress and future initiatives.
Education
General Education Dev. Diploma
Rochester, NYSkills
- Health monitoring
- Medication assistance
- Client relationship building
- Dementia care
- Grooming assistance
- Housekeeping tasks
- Toileting assistance
- Light housekeeping
Timeline
Personal Care Aide
Golden Years Companion Care
08.2024 - Current
Costomer service representative
Sutherland Global
05.2021 - 09.2022
Sales Associate
Family Dollar
07.2020 - 04.2021
Costomer service representative
Xerox
03.2019 - 10.2021
Volunteer
Eastern service workers
01.2013 - 08.2015
General Education Dev. Diploma