Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Taqualla Louis

Jacksonville,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
years of professional experience

Work History

Maximus

Customer Service Representative
09.2021 - 01.2022

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Tracked customer service cases and updated service software with customer information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

GC Services

Customer Service Representative
02.2019 - 06.2019

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • QA scores on calls always 85% or higher when manager listens and scores.

Amazon Fulfillment Center

Warehouse associate
10.2017 - 01.2019

Job overview

  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Consistently lifted materials weighing as much as 50 pounds.

Football Fanatics

Seasonal Warehouse Associate
10.2016 - 01.2017

Job overview

  • Resolution needed & shipping
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Consistently lifted materials weighing as much 25-50 pounds.

HARTS HARBOR HEALTH CARE CENTER

Housekeeping
08.2016 - 10.2016

Job overview

  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Education

Florida Career College - Miami
Jacksonville, FL

High School Diploma
2021

Westside High School

High School Diploma
05.2016

Skills

  • Problem-Solving Ability
  • Warehousing Functions
  • Conflict Resolution
  • Call Center Operations
  • Shipping and Receiving Understanding
  • Managing Multiple Tasks
  • Reading Comprehension
  • Customer Account Management
  • Stocking and Replenishing
  • Professional Telephone Demeanor
  • Order Fulfillment
  • Membership Inquiries and Renewals
  • Order Processing
  • Microsoft Word
  • Appointment Scheduling
  • Customer Service

Timeline

Customer Service Representative

Maximus
09.2021 - 01.2022

Customer Service Representative

GC Services
02.2019 - 06.2019

Warehouse associate

Amazon Fulfillment Center
10.2017 - 01.2019

Seasonal Warehouse Associate

Football Fanatics
10.2016 - 01.2017

Housekeeping

HARTS HARBOR HEALTH CARE CENTER
08.2016 - 10.2016

Florida Career College - Miami

High School Diploma

Westside High School

High School Diploma
Taqualla Louis