Taquana Laing
Port Saint Lucie,FL
Summary
Dynamic administrator with a proven track record at Citrus Health Network, excelling in office management and customer service. Expert in data confidentiality and process improvement, I enhanced employee onboarding and streamlined document management, significantly reducing overhead costs while fostering cross-functional collaboration. Committed to achieving organizational goals through effective communication and task delegation. Versatile willing to offer experience in both corporate and non-profit office environments. Flexible and hardworking with drive to succeed. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Residential care professional with thorough understanding of resident needs and support. Experienced in fostering collaborative environment and achieving positive outcomes. Known for reliability and adaptability, capable of meeting evolving challenges. Skilled in conflict resolution and time management.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Administrator
Citrus Health Network
06.2012 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations. (Workers Compensation documentation/Medicaid verification)
- Maintained personnel records and updated internal databases to support document management. (Electronic Medical Charting/ Avatar Live)
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Reduced overhead costs through careful budget management and resource allocation.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- UKG Pro Payroll/Billing.
Master Trainer
Citrus Health Network
03.2010 - Current
- Consistently maintained high evaluation scores from trainees due to effective instruction and a keen focus on individual needs.
- Enhanced trainee engagement by incorporating interactive activities and real-world examples into training sessions.
- Spearheaded initiatives aimed at promoting continuous learning among employees through Learn presentations and other informal learning opportunities.
- Conducted regular performance assessments and provided constructive feedback, fostering trainees'' professional growth and development.
- Led certification courses for aspiring trainers within the organization, ensuring consistent quality in instructional delivery across all programs offered.
- Facilitated hands-on workshops that allowed participants to practice newly acquired skills in a supportive environment.
- Contributed insights towards revising existing course content based on participant feedback and industry developments, keeping our programs up-to-date and relevant.
- Collaborated with fellow trainers to develop comprehensive curriculums for various programs, resulting in higher trainee satisfaction rates.
- Evaluated training needs to improve training quality.
- Oversaw day-to-day functions of training department.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Supervised completion of exams and sent results to testing headquarters.
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
- Designed customized training materials tailored to specific client needs, leading to improved learning outcomes.
Residential Specialist
Henderson Behavioral Health
11.2022 - 07.2024
- Organized and supervised recreational activities, promoting a well-rounded living experience for all residents.
- Conducted thorough orientations for new residents, ensuring they felt welcome and knowledgeable about their new living environment.
- Accompanied residents on shopping trips, to medical appointments, and to recreational activities, providing careful supervision at all times.
- Observed strict regulations and procedures to keep group home safe and secure for both residents and staff members.
- Facilitated open communication between residents, families, and staff, fostering a positive community atmosphere within the facility.
- Provided essential daily living assistance, enabling residents to maintain independence and a high quality of life.
- Managed crisis situations effectively with swift response times, minimizing risk factors for both individuals involved as well as other community members present at the time of the event.
- Documented medication dosages, behavioral changes and feeding patterns for each patient.
- Delivered compassionate care to residents by being empathetic, approachable, and consistently focused on their holistic wellbeing.
- Enhanced resident satisfaction by addressing individual needs and promptly resolving concerns.
Hostess/Wait Staff Member
Grand Court Lakes Retirement Homes
09.1999 - 05.2000
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as greeting guests, and answering the phones.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate of Arts - Business Administration
Miami Dade Community College
Miami, FLSkills
- Customer service
- Data entry
- Office administration
- MS office
- Documentation and reporting
- Office management
- Personable and approachable
- Data confidentiality
- Staff management
- Schedule coordination
- Scheduling
- Time management
- Employee supervision
- New hire onboarding
- Mail handling
- Timesheet processing
- Supplies ordering
- Multiple priorities management
- Process improvement
- Information management
- Cross-functional collaboration
- Program management
- Operations oversight
- Program oversight
- Verbal and written communication
- Client communication
- Task delegation
- Inventory control
- Financial reporting
- Policy implementation
- Payroll administration
- Email management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Developed and implemented the company's manual outlining all proper business procedures and office policies. Promoted from a Lead Tech. to Administrator within 8years of employed. Successfully earned employee of the month over 10+ times throughout the years employed.
Certification
- BLS/CPR Training
- First Aid
- Certified T.E.A.M Master Instructor
- PCM certified (Professional Crisis Management)
- ServSafe Certification
Timeline
Residential Specialist
Henderson Behavioral Health
11.2022 - 07.2024
Administrator
Citrus Health Network
06.2012 - Current
Master Trainer
Citrus Health Network
03.2010 - Current
Hostess/Wait Staff Member
Grand Court Lakes Retirement Homes
09.1999 - 05.2000
Associate of Arts - Business Administration
Miami Dade Community College
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