Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Hi, I’m
Taquana Readoux
Placentia,CA
Summary
Overview
12
years of professional experience
Work History
Ultimate Software Group Inc.
Specialty Support Representative II
11.2016 - 08.2023
Job overview
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Streamlined support processes for increased efficiency and improved response times.
- Collaborated with cross-functional teams to identify and resolve recurring product issues.
- Assisted in development of support policies, procedures, and guidelines to ensure consistency across organization.
Nature’s Best
Call Center Service Representative
02.2016 - 05.2016
Job overview
- Consistently met or exceeded performance targets through effective call handling, problem-solving, and relationship building.
- Promoted customer retention with exceptional service, consistently ensuring positive experiences during every interaction.
- Contributed to increased team productivity by sharing knowledge, best practices, and resources with fellow representatives.
Global Cash Card Call Center
Customer Service Professional
12.2014 - 09.2015
Job overview
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
R.C.P.A Medical Group
Front Office Executive
08.2011 - 03.2013
Job overview
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
Education
American Career College of HealthcareRiverside, CA
2011
University Overview
Valencia High SchoolPlacentia, CA
2007
University Overview
Skills
- Live Chat Support/ Remote Support
- Software Troubleshooting
- COGNOS/ MasterTax
- Research
Availability
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Timeline
Specialty Support Representative II
Ultimate Software Group Inc.
11.2016 - 08.2023
Call Center Service Representative
Nature’s Best
02.2016 - 05.2016
Customer Service Professional
Global Cash Card Call Center
12.2014 - 09.2015
Front Office Executive
R.C.P.A Medical Group
08.2011 - 03.2013
American Career College of Healthcare
Valencia High School
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