Hi, I’m
Taquana Simmons
Telecommunication Operator
Concord,NC
Summary
Dedicated Telephone Operator with experience accurately routing internal and external calls quickly to ensure connections. Adept in operating switchboards with lines. Poised, eloquent, and skilled in providing top-notch front desk service to incoming clients and staff. Critical thinker with many years of experience as Telephone Operator. Reliable and consistently remains composed and professional at all times. Friendly demeanor with great people skills.
Overview
6
years of professional experience
1
Certification
Work History
Cityblock
Telecommunications Operator
02.2024 - Current
Job overview
- Answered member calls and transferred to designated teams for assistance.
- Updated member profiles with accurate demographic information.
- Scheduled initial appointments for new members and rescheduled existing ones upon request.
- Explained available resources, social benefits, and care planning to new members.
- Managed multiple tasks simultaneously while maintaining high accuracy levels.
- Collaborated with departments to resolve discrepancies in member profiles.
- Assist with shadowing new employees on procedures for handling customer requests.
Duke EnergyConcord, NC
Customer Service Representative
09.2023 - 01.2024
Job overview
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered customer inquiries and provided accurate information regarding products and services.
United Healthcare GroupCharlotte, NC
Customer Care Representative
05.2022 - 09.2023
Job overview
- Built sustainable relationships of trust through open communication with customers
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Lumbee RiverRaeford, NC
Receptionist Coordinator
01.2019 - 05.2022
Job overview
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints or answered customers' questions.
- Greeted visitors and provided information about the company.
- Assisted in resolving customer complaints or inquiries in a timely manner.
- Computed balances, totals or commissions to support accounting team.
- Processed invoices, payments, and other financial transactions according to established procedures.
Education
Fayetteville State UniversityFayetteville, NC
Some College (No Degree) from Psychology
12-2025
Plymouth High SchoolPlymouth, NC
High School Diploma
06-2006
Skills
- Account Updating
- Information Security
- Appointment Scheduling
- Data Entry
- Complaint Resolution
- Product Knowledge
- Inbound and Outbound Calling
- Call Management
Certification
State of North Carolina Notary Public
Issued February 8, 2022
Expires February 7, 2027
Timeline
Telecommunications Operator
Cityblock
02.2024 - Current
Customer Service Representative
Duke Energy
09.2023 - 01.2024
Customer Care Representative
United Healthcare Group
05.2022 - 09.2023
Receptionist Coordinator
Lumbee River
01.2019 - 05.2022
Fayetteville State University
Some College (No Degree) from Psychology
Plymouth High School
High School Diploma
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