Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Taquana Thompson

Summary

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Successful Client Service with 10+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

8
8
years of professional experience

Work History

Phlebotomy Technician/Front Desk Receptionist

LabCorp
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.

Client Service Representative

Mary Washington Hospital
01.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Maintained and managed customer files and databases.
  • Responded proactively and positively to rapid change.

Phlebotomy Technician/Leader/Receptionist

Mary Washington Hospital
04.2015 - Current
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Logged patient information and recorded results into system.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Education

No Degree -

Northern Virginia Community College
Annandale, VA

Phlebotomy Technician Program - Phlebotomy Technician Program

Metropolitan Institute of Health & Technology
Lorton
02.2012

High School Diploma -

Massaponax High School
Fredericksburg, VA
05.2007

Skills

  • Office Supply Ordering
  • Systems Analysis
  • Process Payments
  • Inquiry Requests
  • Troubleshooting
  • Greet Guests
  • Active Listening
  • Call Forwarding
  • Email Software
  • Researching Skills
  • Filing
  • Scheduling Appointments
  • Microsoft Office
  • Microsoft Windows

Accomplishments

  • Supervised team of 5 staff members.

Timeline

Client Service Representative

Mary Washington Hospital
01.2022 - Current

Phlebotomy Technician/Leader/Receptionist

Mary Washington Hospital
04.2015 - Current

Phlebotomy Technician/Front Desk Receptionist

LabCorp

No Degree -

Northern Virginia Community College

Phlebotomy Technician Program - Phlebotomy Technician Program

Metropolitan Institute of Health & Technology

High School Diploma -

Massaponax High School

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Taquana Thompson