Taquanna Jackson
Newark,NJ
Summary
Hardworking and reliable. with strong ability in Commuication. Offering professionalism and Positivity . Highly organized, proactive and punctual with team-oriented mentality.
Overview
5
5
years of professional experience
Work History
Reception Administrator
Norman Towers
East Orange, NJ
05.2016 - 08.2018
- Answered incoming phone calls, directed callers to the appropriate personnel or department.
- Managed front desk area ensuring cleanliness and organization at all times..
- Resolved customer complaints and answered customers' questions.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored surveillance cameras and responded to suspicious activity.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Responded to alarms and conducted investigations as required.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Verified photo IDs, Maintained Daily Log
- Completed incident reports to record security or loss prevention incidents.
- Monitored security cameras to identify and respond to suspicious activity.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Reservations Agent
Dial 7 Taxi & Airport Service
Long Island City, NY
03.2013 - 07.2014
- Built and maintained productive relationships with employees.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Processed payment transactions accurately and efficiently.
- Informed customers about applicable discounts or promotional offers available for their stay.
- Answered incoming calls from potential customers in a timely manner.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Took reservations from patrons by phone or online.
Education
Some College (No Degree) - Social Psychology
Essex County College
Newark, NJSkills
- Visitor Management
- Reception Area Maintenance
- Multitasking and Organization
- Document Management
- Appointment Scheduling
- Strong Leadership
- Data Entry
Timeline
Reception Administrator
Norman Towers
05.2016 - 08.2018
Reservations Agent
Dial 7 Taxi & Airport Service
03.2013 - 07.2014
Some College (No Degree) - Social Psychology
Essex County College
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