Taquaria Rainwater
Atlanta,GA
Summary
customer relations and call center operations, leveraging excellent communication skills and a results-driven approach to exceed employer expectations and achieve significant outcomes. Skilled in training teams and optimizing customer satisfaction through strategic service improvements. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
R.S Andrews Heating & Air
02.2021 - 07.2024
- Resolved customer complaints and issues efficiently, scheduled HVAC service appointments, maintained customer records, assisted customers with service contracts, collaborated with technicians, followed up post-service, handled inbound calls, managed customer accounts, and trained new representatives.
Customer Retention Specialist
Comcast Cable and Xfinity Internet
07.2019 - 02.2021
- Dealt with irate customers regarding billing issues, trained new representatives, maintained records of customer interactions, and collaborated with sales for upselling opportunities.
Customer Retention Specialist
Consumer Energy Services
11.2016 - 09.2019
- Achieved an 80% increase in customer enrollment, communicated energy concepts, resolved inquiries, and stayed current with market trends.
Lead Quality Control Inspector
Blue Perspective
07.2010 - 01.2016
- Supervised a team of inspectors, ensured compliance with safety regulations, conducted inspections, optimized inventory management, utilized quality control tools, resolved quality issues, and participated in SOP development.
Education
H.S Diploma - Health And Science
George Washington Carver High School of Health And
Atlanta, GA05.2009
Skills
- Customer Service
- Good communication skills
- Customer Relations
- Call center experience
Timeline
Customer Service Specialist
R.S Andrews Heating & Air
02.2021 - 07.2024
Customer Retention Specialist
Comcast Cable and Xfinity Internet
07.2019 - 02.2021
Customer Retention Specialist
Consumer Energy Services
11.2016 - 09.2019
Lead Quality Control Inspector
Blue Perspective
07.2010 - 01.2016
H.S Diploma - Health And Science
George Washington Carver High School of Health And
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