Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taquaria Rainwater

Atlanta,GA

Summary

customer relations and call center operations, leveraging excellent communication skills and a results-driven approach to exceed employer expectations and achieve significant outcomes. Skilled in training teams and optimizing customer satisfaction through strategic service improvements. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Customer Service Specialist

R.S Andrews Heating & Air
02.2021 - 07.2024
  • Resolved customer complaints and issues efficiently, scheduled HVAC service appointments, maintained customer records, assisted customers with service contracts, collaborated with technicians, followed up post-service, handled inbound calls, managed customer accounts, and trained new representatives.

Customer Retention Specialist

Comcast Cable and Xfinity Internet
07.2019 - 02.2021
  • Dealt with irate customers regarding billing issues, trained new representatives, maintained records of customer interactions, and collaborated with sales for upselling opportunities.

Customer Retention Specialist

Consumer Energy Services
11.2016 - 09.2019
  • Achieved an 80% increase in customer enrollment, communicated energy concepts, resolved inquiries, and stayed current with market trends.

Lead Quality Control Inspector

Blue Perspective
07.2010 - 01.2016
  • Supervised a team of inspectors, ensured compliance with safety regulations, conducted inspections, optimized inventory management, utilized quality control tools, resolved quality issues, and participated in SOP development.

Education

H.S Diploma - Health And Science

George Washington Carver High School of Health And
Atlanta, GA
05.2009

Skills

  • Customer Service
  • Good communication skills
  • Customer Relations
  • Call center experience

Timeline

Customer Service Specialist

R.S Andrews Heating & Air
02.2021 - 07.2024

Customer Retention Specialist

Comcast Cable and Xfinity Internet
07.2019 - 02.2021

Customer Retention Specialist

Consumer Energy Services
11.2016 - 09.2019

Lead Quality Control Inspector

Blue Perspective
07.2010 - 01.2016

H.S Diploma - Health And Science

George Washington Carver High School of Health And
Taquaria Rainwater