Taquarius Grant
Atlanta,Georgia
Summary
History of achieving demanding delivery targets and maintaining high customer satisfaction with an open and clear communication style. Proficient in operating Commercial Vehicles, updating computer systems and coordinating paperwork. Devoted to staying efficient through long hours of work with excellent customer service and communication skills. Determined work ethic and well-versed in inventory control and supply management. Safety-focused Commercial Driving with 11 years of experience in driving and transporting both passengers and cargo. Continuously adapts routes for safety and efficiency and offers strong commitment to best-in-class passenger and delivery services. Knowledgeable about vehicle repairs and maintenance. Organized Truck Driver with proven track record of delivering within specified time frames. Customer-focused and strong communicator to effectively interact with others. Quick learner with management potential. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Preventive Maintenance Service Coordinator
Boiler Supply
Fairburn, GA
01.2024 - Current
- Acted as main contact for clients, handling inquiries and updates.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved issues efficiently, promoting loyalty.
- Experienced with various service software including Fieldserivo.
- Showcased expertise in Microsoft Excel, Outlook, Word, and Teams.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated and monitored service activities to confirm work met all requirements.
Transportation Supervisor/Coordinator
FedEx
Atlanta, GA
01.2021 - 12.2023
- Recorded number of units moved or handled, using work tickets and daily production sheets.
- Managed team of over 100 to facilitate domestic and international shipments.
- Utilized forklifts and pallet jacks to safely move merchandise and minimize loss.
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Hired and trained over 100 new personnel in safety practices, employer policies, performance requirements and job duties.
- Reported and established key performance metrics to monitor and meet company goals.
- Used fork lifts, hand truck and pallet jacks to move materials on dock.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Hired and trained 100s new personnel in safety practices, employer policies, performance requirements and job duties.
- Loaded trucks and used Forklift and Pallet Jack to properly secure items to prevent damage during transportation.
- Implemented loading dock process and productivity improvements.
- Improved employee performance 95% through coaching and feedback.
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Generated reports covering details about data, system operation and error monitoring.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Went 300 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
- Reduced operational costs through effective management of personnel, equipment, and materials.
- Enhanced dock productivity by implementing efficient scheduling and resource allocation strategies.
- Cultivated interpersonal skills by building positive relationships with others.
- Improved transportation efficiency by optimizing routes and implementing time-saving strategies.
- Reduced overall transportation costs with effective budget management and resource allocation.
Assistant Transportation Manager
SE Independent Transportation
Forest Park, GA
01.2020 - 01.2021
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Oversaw team of 50 plus drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Developed criteria, application instructions, procedural manuals and contracts for federal and state public transportation programs.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Reviewed established business practices and improved processes to reduce expenses.
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Tracked production and quality control systems to proactively identify deficiencies.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Created and enforced detailed organization processes to increase quality and service standards.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Coordinated schedules and communicated changes to customers.
- Worked with service providers to resolve issues and correct delays.
- Researched affordable transportation methods and performed safety audits on equipment.
- Determined most effective mode and routing of materials to customer locations and company facilities.
Heavy Equipment Operator 2/Site Supervisor
City Of Atlanta
Atlanta, Georgia
06.2015 - 01.2020
- Operated Lowboy, Backhoe and Dump Trucks on regular basis with advanced skill.
- Trained in diverse pieces of equipment and useful attachments to handle any team need.
- Moved equipment between job locations using Lowboy truck and trailer.
- Observed all safety protocols and procedures to avoid injuries and accidents during each shift.
- Maximized equipment and personnel protection by identifying and avoiding hazards such as utility lines.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
- Tended equipment during operation and monitored readouts to determine areas of concern and quickly correct problems.
- Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
- Trained new team members on site policies and procedures.
- Enhanced communication between construction management and personnel to facilitate smooth project completion.
- Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes.
- Oversaw personnel safety and efforts at work site.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Resolved issues among team members to keep employees on task.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
Truck Driver
Forward Air Corp.
12.2013 - 06.2015
- Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
- Maintained current Class A CDL with Hazardous Materials and Tankers and Passengers endorsements.
- Maneuvered trucks into loading or unloading positions, following signals from loading crew to properly position vehicle and loading equipment.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Dropped and hooked trailers and changed configuration of equipment when necessary.
- Inspected truck for defects and safe operating condition before, during and after trips.
Transportation Bus Driver/Dispatch Supervisor
Marta
Atlanta, Georgia
02.2011 - 03.2013
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Maintained excellent attendance record, consistently arriving to work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Monitored expenditures to mitigate risk of overages.
- Identified individual employee's unique work styles and adapted management methods.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Went 365 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
- Directed investigations to verify and resolve customer or shipper complaints.
Customer Service Representative
Lowe’s
01.2009 - 07.2011
- Provided primary customer support to internal and external customers in fast-paced environment.
- Recommended Product or Service to customers, thoroughly explaining details.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Educated customers on promotions to enhance sales.
- Answered constant flow of customer calls with up to Six calls in queue per minute.
Assistant Store Manager
Burger King
08.2005 - 06.2010
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Rotated merchandise and displays to feature new products and promotions.
- Trained and managed associates in customer service and sales techniques.
- Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Supervised and evaluated staff of seven or more including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Trained new-hires on type procedures to better service customers.
Education
Bachelor of Business Administration - Entrepreneurship
Strayer University
Morrow, GA09.2022
Class A Commercial Driving -
America Driving Force
Atlanta,Ga03.2012
Patient Care Technician - Patient Care Technician
Atlanta Technical College
Atlanta, GA08.2009
Booker T. Washington High School
Atlanta, GA06.2006
Skills
- Class A Commercial Driver Hazardous Materials,Tankers,Passenger,School Bus and Doubles and Triples Endorsements
- Heavy Equipment Operation
- Daily vehicle inspections
- Fast Learner
- Front end loader operations
- Business administration
- MS Office
- Business operations
- Relationship development
- Mail handling
- Order Picking and Processing
- Logging Paperwork
- Confidentiality Understanding
- City and non-city driving
- Transportation
- Safety and compliance
- Vehicle inspections
- Customer Relationships
- Priority Management
- Resolving Complaints
- Performance Motivation
- Data Entry
- Problem-Solving
- Clerical Support
- Teambuilding
- Self-Motivated
- Decision-Making
- Analytical and Critical Thinking
- Teamwork and Collaboration
- DOT Requirements
- Planning and Coordination
- Dependable and Responsible
- Written Communication
- Inside and Outside Sales
- Product and Service Knowledge
- Problem-Solving Strengths
Certification
- Certified Business Analysis Professional (CBAP)
- First Aid/CPR Certified
- IOS Management Systems
- Bluvista Software
- Dispatch Track
- Licensed Class A CDL Driver
- Certified Forklift Operator
- CM - Certified Manager Certification
Timeline
Preventive Maintenance Service Coordinator
Boiler Supply
01.2024 - Current
Transportation Supervisor/Coordinator
FedEx
01.2021 - 12.2023
Assistant Transportation Manager
SE Independent Transportation
01.2020 - 01.2021
Heavy Equipment Operator 2/Site Supervisor
City Of Atlanta
06.2015 - 01.2020
Truck Driver
Forward Air Corp.
12.2013 - 06.2015
Transportation Bus Driver/Dispatch Supervisor
Marta
02.2011 - 03.2013
Customer Service Representative
Lowe’s
01.2009 - 07.2011
Assistant Store Manager
Burger King
08.2005 - 06.2010
Bachelor of Business Administration - Entrepreneurship
Strayer University
Class A Commercial Driving -
America Driving Force
Patient Care Technician - Patient Care Technician
Atlanta Technical College
Booker T. Washington High School