Taquasha Ephriam
Panama City,FL
Summary
Dynamic Patient Access Representative with extensive experience at R1Rcm, excelling in HIPAA compliance and customer service. Proven ability to manage high-pressure situations while training new hires and enhancing team performance. Skilled in insurance verification and patient registration, consistently delivering tailored solutions and fostering positive patient experiences.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
R1Rcm
07.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
Call Center Representative
Maximus
03.2022 - 05.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Investigated and resolved customer inquiries and complaints quickly.
Cashier
Walmart
01.2020 - 12.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Mosley High School
Lynn Haven05.2022
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Team collaboration
- Money handling
Timeline
Patient Access Representative
R1Rcm
07.2023 - Current
Call Center Representative
Maximus
03.2022 - 05.2023
Cashier
Walmart
01.2020 - 12.2021
High School Diploma -
Mosley High School
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