Taquasha Hart

Store manager | September 2021- January 2022

• Promoted within a three month timeframe to AMO for developing a high performing team, exceeding goals and supporting company culture.
• Achieved # 1 Store In New York Market.
• Analyze daily and weekly metrics results and maintained ongoing dialogue with Store Managers on KPIs performance.
• Ensured all stores and company sales targets, operational goals, policies and procedures were met and maintained.
• Developed effective strategies that steadily drove sales growth in Getir's Chicago Market, resulting in $80k in new sales.(+20% compared to prior year).
• Reduced staff turnover rate by 25 % within one year, through the development and execution of comprehensive employee training programs, resulting in higher employee satisfaction and improved overall store performance.

• Oversaw multiple buildings and managed relationships with key accounts , ensuring they had a point of contact assigned.
• Met with members to resolve issues, process member terminations, and other issues of complexity.
• Served as a point of escalation, final decision maker on WeWork policies and procedures to members.
• Ensured quality and upkeep expectations were being adhered to and SLAs for member submitted requests were being met.
• Oversaw and led teams within buildings to execute on their objectives as an individual and a team to reach business & member goals.
• Tracked performance of direct reports regularly and conduct performance management reviews in sync with WeWork’s People Calendar.