Taquell Pugh
Summary
Customer Service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Cherry Hills
10.2014 - Current
- Prepared payroll and maintenance budgets for corporate management approval
- Tracked labor, sales, and inventory and managed operations to maximize returns
- Improved employee skills, increased team value, and cultivated leadership potential
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Directed work of multiple teams and assisted with meeting specific team project goals
- Improved team member performance through motivation
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Patient Financial Representative
Baptist Health Hospital
01.2022 - 03.2024
- Boosted team efficiency by refining workflow, reducing overhead costs by 15%
- Insurance verification processes, improving patient experience and reducing wait times
- Supported patient needs by updating allergy reports and securing necessary medical documentation
- Analyzed and updated patient financial records, ensuring precision in billing and copayments
- Eagerly facilitated patient interactions, focusing on accuracy and swift service in financial operations
- Streamlined patient data management, enhancing privacy and operational efficiency
- Optimized billing processes, reducing errors and enhancing patient trust
- Described general insurance regulations and practice insurance contracts to clients.
- Participated in regular audits of patient accounts, identifying discrepancies or potential issues that could impact revenue cycle performance.
Education
HIGH SCHOOL DIPLOMA -
Miami Southridge Senior High
Miami, FL05.2015
Skills
- Customer service
- Data entry
- Problem resolution
- CRM software
- Refunds processing
- Product knowledge
- Inventory control
- Account updating
- POS system operation
- Refunds and exchanges
- Customer complaint resolution
- Problem-solving
- Time management expertise
- Microsoft outlook, word, and Excel
Timeline
Patient Financial Representative
Baptist Health Hospital
01.2022 - 03.2024
Customer Service Manager
Cherry Hills
10.2014 - Current
HIGH SCHOOL DIPLOMA -
Miami Southridge Senior High
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