TAQUERA NELSON
Raeford,NC
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
14
14
years of professional experience
Work History
Patient Access Coordinator
Cape Fear Valley Hospital
Fayetteville, NC
06.2020 - Current
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Organized patient records and database to facilitate information storage and retrieval.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Managed over 75 calls per day.
Administrative Assistant
We Got You Covered
Fayetteville, NC
07.2012 - 01.2021
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Maintained staff directory and company policy handbook for human resources department.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Assistant Manager
Burger King
Gibsonville, NC
08.2009 - 06.2012
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored employee performance and developed improvement plans.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Performed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Education
Associate of Applied Science - Business Administration
Fayetteville Technical Community College
Fayetteville, NC12.2022
Associate of Business Administration - Human Resources Management
Fayetteville Technical Community College
Fayetteville, NC2021
Skills
- Patient Care
- Office administration
- Leadership
- Process optimization
- Verbal communication
- Conflict resolution
- Team Leadership
- Microsoft Access
- Electronic Health Records Systems
- Patient Registration
- Accounts Payable and Accounts Receivable
Timeline
Patient Access Coordinator
Cape Fear Valley Hospital
06.2020 - Current
Administrative Assistant
We Got You Covered
07.2012 - 01.2021
Assistant Manager
Burger King
08.2009 - 06.2012
Associate of Applied Science - Business Administration
Fayetteville Technical Community College
Associate of Business Administration - Human Resources Management
Fayetteville Technical Community College
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