Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taqueshalia Bolton

Biloxi

Summary

Dynamic retail professional with extensive experience at Food Giant-Houchens Food Group, excelling in customer service and team leadership. Proven track record in enhancing sales performance and reducing cash discrepancies through effective money handling and staff management. Committed to fostering positive customer relations and driving operational excellence.

Overview

2026
2026
years of professional experience

Work History

Assistant Manager

Food Giant-Houchens Food Group
10.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Increased sales of promotional items by informing customers about current offers.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Completed payroll for employees and maintained detailed records of procedures.

Cashier/Night Bookkeeper

Food Giant- Houchens Food Group
06.2003 - 08.2005
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Office Manager

Food Giant- Houchens Food Group
01.2007 - 2015
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Trained junior bookkeeping staff members on proper accounting techniques, promoting consistency and adherence to established policies throughout the department.
  • Enhanced financial accuracy by reconciling accounts, identifying discrepancies, and correcting errors in a timely manner.
  • Streamlined bookkeeping processes by implementing efficient accounting software and organizing financial records.
  • Maintained accurate historical records.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Input financial data and produced reports using Software.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Improved communication between cashiers and other store departments to provide seamless customer experiences.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Maintained accurate records of all transactions, reconciling discrepancies in daily sales reports.
  • Managed a team of cashiers, ensuring proper scheduling, breaks, and coverage during peak hours.
  • Built positive relationships with customers to increase repeat business.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.

Point of Sale Manager

Food Giant- Houchens Food Group
2015 - 2024
  • Reduced instances of cash discrepancies by implementing thorough reconciliation procedures.
  • Improved sales performance through targeted analysis of transaction data and the development of tailored promotions.
  • Enhanced customer satisfaction by implementing efficient Point of Sale systems and processes.
  • Conducted regular audits of POS terminals, maintaining compliance with company policies and industry regulations.
  • Managed vendor relationships to secure competitive pricing on POS hardware and software solutions.
  • Ensured accurate and timely financial reporting by maintaining up-to-date records of all sales transactions in the POS system.
  • Implemented loss prevention strategies, resulting in a reduction of shrinkage and increased store profitability.
  • Facilitated business by implementing practical networking techniques.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Facilitated smoother checkout process, trained new employees on POS systems.

Education

Education

Mississippi Gulf Coast Community College
Perkinston, MS

Harrison Central High School
Gulfport, MS
05.2003

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Staff management
  • Retail operations
  • Retail operations management
  • Sales reporting
  • Inventory management
  • Computer skills

Timeline

Assistant Manager

Food Giant-Houchens Food Group
10.2024 - Current

Office Manager

Food Giant- Houchens Food Group
01.2007 - 2015

Cashier/Night Bookkeeper

Food Giant- Houchens Food Group
06.2003 - 08.2005

Point of Sale Manager

Food Giant- Houchens Food Group
2015 - 2024

Education

Mississippi Gulf Coast Community College

Harrison Central High School
Taqueshalia Bolton