TAQUILLA CLELAND
Glen Burnie,MD
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
IT Compliance Analyst
InVita Healthcare Technologies
Baltimore, MD
06.2025 - Current
- Executed thorough reviews and completions of security questionnaires (RFI/RFP) for clients.
- Collaborated on drafting and refining policy and procedure documentation to meet Industry standards
- Conducted Risk Assessments and identifying potential security risk
- Collaborated on multiple projects to ensure alignment with organizational security and compliance objectives.
Support Specialist
Invita Healthcare Technology
Baltimore, MD
06.2024 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Reduced errors in account updates with meticulous attention to detail and thorough documentation.
IT Service Desk Analyst
TEKsystems
Baltimore, MD
02.2024 - Current
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Created user accounts and assigned permissions.
- Boosted first-call resolution rates with thorough troubleshooting and problem-solving skills.
IT Service Desk Analyst
Global Data Consultants
Chambersburg, PA
03.2023 - 06.2024
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Translated complex technical issues into digestible language for non-technical users.
Education
Master of Science - Digital Forensics And Cyber Investigation
University of Maryland Global Campus
Hyattsville, MD05-2026
Bachelor of Science - Computer Networks-Cyber Security
University of Maryland Global Campus
Adelphi, Md05-2023
Skills
- Troubleshooting and Assistance
- Customer Service Expertise
- Issue and Resolution Tracking
- Escalation management
- Log analysis
- Compliance
- IT Support & Security
- Risk Management & Security Standards
- Identity management
- Cybersecurity risk
Timeline
IT Compliance Analyst
InVita Healthcare Technologies
06.2025 - Current
Support Specialist
Invita Healthcare Technology
06.2024 - Current
IT Service Desk Analyst
TEKsystems
02.2024 - Current
IT Service Desk Analyst
Global Data Consultants
03.2023 - 06.2024
Master of Science - Digital Forensics And Cyber Investigation
University of Maryland Global Campus
Bachelor of Science - Computer Networks-Cyber Security
University of Maryland Global Campus