Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taquira Muhammad

Phoenix,AZ

Summary

Professional with strong background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Focused Clinical Director with a background spent overseeing budget, personnel, customer service and regulatory concerns. A highly collaborative leader with skills in assigning caseloads, participating in meetings with clinical staff and ensuring that facility policies are observed. Offering exemplary communication and organizational skills. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.


Overview

6
6
years of professional experience

Work History

Clinical Director

Life N Love Wellness
06.2023 - 01.2024
  • Strategize with clients to help them achieve goals, choose rehabilitative program plans, and develop or modify treatment plans for accessing necessary social service
  • Communicate with patients and families
  • Maintained records, prepares reports, and performs other administrative duties
  • Recruited hired, and trained high-quality clinicians who contributed positively to the clinic''s mission and vision.
  • Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
  • Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
  • Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.

Assistant Director Program Coordinator

A to Z Life Center
11.2022 - 06.2023
  • Provides continuous therapeutic care and observation to patients in their daily routines including meals, school sessions, social and educational groups, and activities of daily living to assist in achieving established treatment plan outcomes
  • Assists in the development and implementation of treatment plans for accessing necessary social service
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
  • Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.

Direct Support Professional

Hiawatha Homes
11.2019 - 12.2022
  • Skill in preparing and maintaining patient records
  • Knowledge of patient care charts and patient histories
  • Ability to communicate and interact with mental health professionals in a team environment
  • Ability to make administrative and procedural decisions and judgments
  • Recorded status and duties completed in logbooks for management.
  • Transported clients to medical and dental appointments to provide support.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.

Cashier Team Lead

Target
07.2018 - 07.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

Home Health Aide

Rhema Home Care
01.2018 - 06.2018
  • Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals, and running errands
  • Assists patients with personal care, including bathing, grooming, and dressing
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.

Education

Physiology

Saint Cloud State University
Saint Cloud, MN
01-2021

Skills

  • Clinical Quality Improvement
  • Resource Coordination
  • Customer Satisfaction Measurement
  • Effective communication
  • Customer service
  • Multitasking and organization

Timeline

Clinical Director

Life N Love Wellness
06.2023 - 01.2024

Assistant Director Program Coordinator

A to Z Life Center
11.2022 - 06.2023

Direct Support Professional

Hiawatha Homes
11.2019 - 12.2022

Cashier Team Lead

Target
07.2018 - 07.2021

Home Health Aide

Rhema Home Care
01.2018 - 06.2018

Physiology

Saint Cloud State University
Taquira Muhammad