Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taquira Rolle

Hollywood,FL

Summary

Experienced scheduling specialist with a proven track record of effectively coordinating appointments, managing calendars, and facilitating seamless communication. Committed to fostering team collaboration and achieving results in dynamic environments. Known for reliability, efficiency, strong interpersonal skills, and a dedication to providing exceptional customer service.

Overview

4
4
years of professional experience

Work History

Scheduler

Miami VA Medical Center
11.2022 - Current
  • Educated patients on medications, procedures, and treatment plans
  • Reviewed new patient paperwork before scheduling appointments
  • Worked with medical and administrative staff to keep the environment patient-centered, engaging, and compassionate
  • Used Vista GUI& CPRS to schedule patients
  • Improved patient outcomes by educating them about procedures, medications, and other doctor's instructions
  • Educated patients about surgeries and provided documentation for their treatment plans
  • Did clerical work like word processing, data entry, phone answering, and filing.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Trained employees on office policies and procedures.
  • Proofread and edited documents for accuracy and grammar.

Medical Records Clerk (Temp)

Miami VA Medical Center
01.2021 - 11.2022
  • Went through all of the paperwork that came in
  • Followed all facility, company, and legal policies
  • Copied, logged, and scanned supporting documents before filing everything in the client's files
  • Maintained a clean, well-organized, and professional environment in the department
  • Maintained strict confidentiality and kept all patient information secure
  • Answered numerous of calls, emails, and faxes per day, responding to customer inquiries, and resolving problems
  • Maintained complete confidentiality in accordance with the organization's and legal requirements
  • Made sure that all patient data handling, systems, and training complied with HIPAA regulations
  • Double-checked and entered necessary information before releasing to patient or 3rd parties.
  • Received ,completed, and released medical records to authorized first and third party requestors
  • Educated requestors on requirements for submitting requests for health information.
  • Tracking Medical Forms that need to be completed by providers.
  • Evaluate validity of each request before release any information.
  • Very familiar with CPRS, Vista, and DSS ROI systems.
  • Check database manually and via R-drive to locate the archives records requested as A.M.I.E.S
  • Maintained patient confidence by keeping patient records information confidential.

Education

High School -

Miami Norland Senior High School
Miami Gardens, FL
06.2019

Skills

  • Motivated team player
  • Customer satisfaction
  • Verbal and Written Communication
  • Customer Complaint Resolution
  • Prioritization and Time Management
  • Government Forms
  • Customer Service
  • Quick learner
  • Positive and friendly
  • Problem resolution
  • Goal-oriented
  • Process improvement
  • Computer skills
  • Attention to detail
  • Data entry
  • Strong work ethic

Timeline

Scheduler

Miami VA Medical Center
11.2022 - Current

Medical Records Clerk (Temp)

Miami VA Medical Center
01.2021 - 11.2022

High School -

Miami Norland Senior High School

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Taquira Rolle