Taquisa Hodnett-Smith
Tulsa,OK
Summary
Enthusiastic Training Specialist with outstanding record of achievement in training new hires. Passionate about changing lives and making workplaces safer, healthier and happier. Committed to continuous improvement. Excellent interpersonal and communication skills. Works closely with team members to design, develop and deploy effective training. Oversees instruction of several personnel, from new hires to professionals.
Overview
34
34
years of professional experience
Work History
Training Specialist
Aaon
Tulsa, OK
04.2016 - Current
- Developed and maintained training materials, including job aids, handouts, and presentations.
- Identified areas for improvement within existing training programs and provided recommendations for change.
- Maintained accurate records of all completed trainings in the organization's Learning Management System.
- Provided ongoing coaching and mentoring services to help learners improve their skillsets.
- Operate the Salvagnini Laser, S4, P2, and P4
- Assembled foam Parts
Home Health Aide
Brighter Day Home Health
Tulsa, OK
01.2010 - 04.2016
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Administered medications as instructed by physician or nurse practitioner.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Recorded daily notes about client conditions, treatments provided and progress made.
- Engaged patients in recreational activities such as reading books or playing games.
Americorp Member
Americorps Vista - Volunteers In Service To America
Tulsa, OK
07.2007 - 09.2007
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Planned and set up activities for senior citizens.
- Counsel and motivate the residents.
- Completion of a one-year commitment.
Customer Service Representative
West Telecommunications
Tulsa, OK
11.2001 - 06.2007
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Cashier
Churches Chicken
Tulsa, OK
01.1991 - 02.1992
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Day Camp Leader
City of Woodland
Woodland, California
06.1990 - 09.1990
- Organized and facilitated recreational activities for campers, such as arts and crafts, sports, swimming, and group games.
- Developed daily lesson plans to ensure a positive learning experience for all campers.
- Provided guidance and support to campers in developing social skills.
Education
Entry Level Certificate - Accounting, Bookkeeping, And Customer Service
C.E.T.
Sacramento, CA06-1999
Skills
- Program Planning
- Performance Assessment
- Motivational speaking
- Training Program Development
- Technical training
- Training delivery
- Finance
- Project Implementation
Timeline
Training Specialist
Aaon
04.2016 - Current
Home Health Aide
Brighter Day Home Health
01.2010 - 04.2016
Americorp Member
Americorps Vista - Volunteers In Service To America
07.2007 - 09.2007
Customer Service Representative
West Telecommunications
11.2001 - 06.2007
Cashier
Churches Chicken
01.1991 - 02.1992
Day Camp Leader
City of Woodland
06.1990 - 09.1990
Entry Level Certificate - Accounting, Bookkeeping, And Customer Service
C.E.T.
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