Summary
Overview
Work History
Education
Skills
Timeline
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Taquisha Lawson

Arlington,TX

Summary

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Seasoned Operations Supervisor with proven background in managing teams, streamlining processes, and enhancing productivity. Known for strong leadership skills, ability to make strategic decisions, and commitment to operational excellence. Key contributions include implementation of process improvements that have significantly improved efficiency across various operations.

High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.

Overview

11
11
years of professional experience

Work History

Supervisor of Operations

Caravan Facilities Management
Arlington, TX
11.2020 - 01.2025
  • Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
  • Responded to information requests from superiors, providing specific documentation.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Developed and enforced safety protocols, significantly reducing workplace accidents.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Researched and prepared reports required by management or governmental agencies.
  • Managed scheduling, training and inventory control.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Resolved customer complaints or answered customers' questions.
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Implemented cost saving initiatives that reduced overhead expenses by 15%.

General Manager

Jimmy John's Gourmet Sandwiches
Dallas , TX
05.2016 - 08.2020
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Supervised employees through planning, assignments, and direction.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Tracked monthly sales to generate reports for business development planning.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Wait Staff Member

Dennys Restaurant
Dallas , TX
03.2016 - 10.2017
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Answered questions about menu selections and made recommendations when requested.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Manager

McDonald's Restaurant
Dallas , TX
02.2014 - 05.2016
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Established processes to ensure efficient workflow throughout the organization.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.

Education

Associate of Arts - Medical Billing

Bryant Stratton College
Buffalo, NY
12-2022

High School Diploma -

Lamar High School
Arlington
05-1997

Skills

  • Data analysis
  • Inventory management
  • Budget management
  • Regulatory compliance
  • Cost reduction
  • Employee training
  • Process improvement
  • Customer service
  • Performance monitoring
  • Safety management
  • Team leadership
  • Conflict resolution
  • Efficient scheduling
  • Inventory control
  • Safety procedures
  • Budget planning
  • Coaching and mentoring
  • Cost control
  • Staff evaluation
  • Vendor management
  • Verbal and written communication
  • Incidents management
  • Staff management
  • Budget development and management
  • Schedule management
  • Management
  • Budgeting and cost control
  • Problem-solving

Timeline

Supervisor of Operations

Caravan Facilities Management
11.2020 - 01.2025

General Manager

Jimmy John's Gourmet Sandwiches
05.2016 - 08.2020

Wait Staff Member

Dennys Restaurant
03.2016 - 10.2017

Manager

McDonald's Restaurant
02.2014 - 05.2016

Associate of Arts - Medical Billing

Bryant Stratton College

High School Diploma -

Lamar High School

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Taquisha Lawson