Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taquisha Sharp

Memphis,TN

Summary

Hardworking Office Automation Clerk holding 20 years of experience in providing efficient office operations. Adept at gathering and organizing specifically requested data and converting documents into desired formats. In-depth knowledge of office automation procedures with solid external and internal communication skills.

Overview

27
27
years of professional experience
1
1
Certificate

Work History

Process Assistant

Amazon Fulfillment
Mt. Juliet, TN
06.2021 - Current
  • Maintained working knowledge of latest industry techniques, methods and equipment.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Conducted training and change management processes to improve operations.
  • Determined and recommended methods to address improvement opportunities.
  • Evaluated AFM's performance by analyzing and interpreting data and metrics.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Developed and executed plans to monitor standard process adherence.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Coordinated with CAP and RME-AR Tech teams in developing project plans for prioritized initiatives.
  • Evaluated AFM's performance by analyzing and interpreting data and metrics.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Maintained daily reports and advised executive leaders in decision-making processes.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Established administrative work procedures to track staff's daily tasks.
  • Identified and resolved process issues to drive optimal workflow and business growth

Fleet Operations Coordinator

LSO
Memphis, TN
01.2019 - 06.2021
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Scheduled meetings for senior management team and booked conference rooms.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Mediated contracts with outside providers to bolster customer service and reduce costs.
  • Investigated and resolved strategic issues affecting LSO and daily operations.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Reviewed shift reports to understand current numbers and trends.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Maximized profits by reducing waste in payroll administration and increasing sales.
  • Devised processes to boost long-term business success and increase profit levels.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Maintained energy and enthusiasm in fast-paced environment

Dispatcher/Customer Service

CENTRAL DEFENSE SECURITY
Memphis, TN
03.2008 - 10.2014
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Received new orders, prepared documentation and assigned personnel.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Responded to over 200 daily caller requests with information about assistance and timeframes.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Ordered supplies and allocated resources to personnel based on need.
  • Assessed regulatory and operational risks for escalation to management.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Administrative Assistant

Hornlake Road Learning Center
Memphis, TN
06.2001 - 03.2008
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Maintained staff directory and company policy handbook for human resources department.
  • Performed research to collect and record industry data.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Coordinated bookkeeping activities in QuickBooks and Lawson.
  • Created PowerPoint presentations for business development purposes.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Created detailed expense reports and requests for capital expenditures.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
  • Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs
  • Created presentations to inform, motivate and persuade internal and external audiences
  • Generated reports and typed letters in Word and prepared PowerPoint presentations

Call Center Clerk

Sitel
Memphis, TN
08.2004 - 12.2006
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Educated customers on company systems, form completion and access to services.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Answered average of 350 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Assisted 280 customers in average 1 min by answering questions, responding to inquiries and handling telephone requests.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Assisted team leaders by providing weekly status and performance reports to provide information on areas for improvement.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns
  • Compiled status and performance reports for team leaders to address company strengths and weaknesses

Dictaphone Typist

Memphis Child Advocacy Center
Memphis, TN
09.2002 - 08.2004
  • Checked completed work for proper spelling, grammar, punctuation and format.
  • Interacted with public on phone and at reception desk to answer questions and resolve issues.
  • Entered data into databases in alphabetic and numerical order.
  • Maintained computer filing system to store, retrieve and update completed Document and File Management
  • Prepared data by compiling and sorting information.
  • Verified data entered into database by reviewing, correcting and deleting data.
  • Secured information by completing database backups.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and maintained courteous and effective working relationships.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Transcribed meeting minutes into digital format and stored in data repository
  • Organized and prioritized proofreading, spell checking, document filing and data entry

Data Entry Clerk

Manpower
Memphis, TN
03.1999 - 11.2002
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Sorted documents and maintained organized filing process.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Organized, sorted and checked input data against original documents.
  • Compiled data and reviewed information for accuracy prior to input.
  • Located and corrected data entry errors and reported to management.
  • Added documents to file records and created new records to support filing needs.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Verified accuracy of data before transcribing.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Verified data files prior to entry to maintain high data accuracy.
  • Entered data into Intellimus system according to formatting standards.
  • Documents completed work in appropriate logbooks.
  • Obtained scanned records and uploaded into database.
  • Identified data entry errors and reported to necessary departments.
  • Reviewed completed work for compliance with regulations.
  • Executed data verification to detect errors.
  • Received incoming calls and handled data requests from internal stakeholders.
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.
  • Monitored database updates and verified for correctness.
  • Supported multiple departments with special projects.
  • Drafted reports for upper management as directed.
  • Evaluated source documents to locate information needed for each data entry field.
  • Tracked and maintained records for State, DA, Memphis Police department.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Sent completed entries to Forensics for evaluation and final approval.
  • Managed over 1000 data files across 9 systems to provide Informative information toState, DA, Memphis Police departments with real-time information.
  • Scanned documents and saved in database to keep records of essential organizational information
  • Sent completed entries for evaluation and final approval
  • Maintained files, records and chronologies of entry activities

Clerical Assistant

Office Team Staffing
Memphis, TN
03.1999 - 05.2001
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Interacted with customers by phone, email or in-person to provide information.
  • Responded to inquiries from callers seeking information.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Delivered clerical support by handling range of routine and special requirements.
  • Executed record filing system to improve document organization and management.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Composed sensitive, confidential reports and documentation.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Received and routed business correspondence to correct departments and staff members.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Maintained records of material flow, compiling and organizing related data.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Assisted team members with administrative requirements by expertly using diverse office software.
  • Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
  • Routed more than 380 calls per day to office staff members.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Decreased customer hold times by updating office phone call and messaging procedures.
  • Mentored, trained and supported new staff members in office policies and procedures.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Supervised and trained interns and created job manuals for support staff.
  • Assisted clients with using library catalogs and software, providing training and answering questions.

Education

No Degree - Business Administration, General Studies

Tennessee Technology Center
Memphis, TN
03.1999

High School Diploma -

Westwood High School
Memphis, TN
05.1997

Associate of Science - Nursing Administration

Remington College
Memphis, TN
09.2008

Skills

  • Operations (10 years)
    Security Surveillance (3 years)
    Dictation (3 years)
    Data Entry (10 years)
    Customer Relations (10 years)
    Order Processing (2 years)
    Accounting (5 years)
    Microsoft Office (10 years)
    Receptionist (8 years) Receiving (4 years)
    Order picker (3 years)
    Order Packing
    Shipping (4 years)
    Dispatch (4 years)
    Pallet Jack
    Data Analysis
    Forklift
    Shipping & Receiving
    Materials Handling
    Communications (10 years)
    Computer literacy
    Cash handling
    Administrative experience
    Payroll
    Typing (87 wpm)
    Medical Records
    RF Scanner
    Reach Truck
    Medical Receptionist
  • Photo processing

Certification

  • Jam Clearing Training - 2021
  • Certified AFM Tech, Amazon - 2023 Expires
  • Stand up Sit down Forklift License - 2006

Timeline

Process Assistant

Amazon Fulfillment
06.2021 - Current

Fleet Operations Coordinator

LSO
01.2019 - 06.2021

Dispatcher/Customer Service

CENTRAL DEFENSE SECURITY
03.2008 - 10.2014

Call Center Clerk

Sitel
08.2004 - 12.2006

Dictaphone Typist

Memphis Child Advocacy Center
09.2002 - 08.2004

Administrative Assistant

Hornlake Road Learning Center
06.2001 - 03.2008

Data Entry Clerk

Manpower
03.1999 - 11.2002

Clerical Assistant

Office Team Staffing
03.1999 - 05.2001

No Degree - Business Administration, General Studies

Tennessee Technology Center

High School Diploma -

Westwood High School

Associate of Science - Nursing Administration

Remington College

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Taquisha Sharp