Senior Executive Assistant with over 13 years of Customer Service and Administrative Experience. Organized, driven and adaptable professional with successful history of managing high caseloads in fast-paced environments.
Hi, I’m
Taquitta Sims
Dallas,TX
Summary
Work History
SedgwickBedford, TX, TX
Tracking Coordinator
04.2023 - Current
Job overview
- Provided timely and accurate responses to customer inquiries via phone, email, and chat.
- Resolved customer complaints in a professional manner.
- Created and managed tracking reports for various accounts, ensuring accuracy of data.
- Tracked inventory levels and updated the system accordingly when items were shipped out or received back in stock.
Child Care GroupDallas, TX
Customer Care Agent
12.2020 - 03.2023
Job overview
- Addressed all customer inquiries with a strong ability to handel escalated concerns
- Act as a liaison between the child care directors, the parents, and the child care agencies
- Investigate complaints and process reports directed to and from the child care facilities and/ or parents
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
GeicoRichardson, Texas
Claims Service Representative
03.2015 - 04.2019
Job overview
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs
- Asked probing questions and offered solutions to resolve customer issues
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Bank of AmericaDallas, TX
Loan Officer Assistant
10.2011 - 03.2015
Job overview
- Met with borrowers, took applications, distributed disclosures, ordered and reviewed title commitments and executed detailed follow-up through closing to verify completed requirements
- Liaised between borrowers and realtors, title companies and loan company management
- Monitored purchase loans for due diligence, financed contingency and closing date expiration and tracked pipeline for refinances
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
Education
Strayer University
Associate of Applied Science from Business Management
University Overview
Skills
- Customer Account Management
- Complex Problem Solving
- Self Motivated and Detailed Oriented
- Coaching and Mentoring
- Proficient in Microsoft Office
- Multitasking and Organization
- Administrative Support Specialist
- Excel Spreadsheets
- Administrative Support
- Calendar and Scheduling Software
Certification
- Licensed Life Insurance, 02/2025
- Customer Service Professional Certificate
- Leadership Essentials Certificate
Timeline
Tracking Coordinator
Sedgwick
04.2023 - Current
Customer Care Agent
Child Care Group
12.2020 - 03.2023
Claims Service Representative
Geico
03.2015 - 04.2019
Loan Officer Assistant
Bank of America
10.2011 - 03.2015
Strayer University
Associate of Applied Science from Business Management