TAQURIUS J. GLYNN
Rome,GA
Summary
Talented Service professional offering 5 years of experience in progressive roles of accountability and leadership. Pursuing opportunities to leverage advanced skill in staff training and development. Self-motivated with exceptional communication, customer service and an efficient attention eye detail.
Overview
7
7
years of professional experience
Work History
Internship Student
Evolution By Design
Houston, TX
09.2021 - Current
- Prepared spaces for meetings at request of employer and team leadership.
- Helped staff members re-stock supplies and perform other administrative duties.
- Sat in on meetings, took detailed notes and brainstormed with team members on ways to solve problems.
- Researched fixtures and furnishings aligned with project requirements and design style.
- Attended trade shows and other industry events to build professional network of vendors and experts.
- Helped promote company by developing marketing collateral.
- Visited home sites when necessary to assess and fulfill customer needs.
- Measured rooms and documented information to plan layouts.
Leasing Manager
Disrupt Management
Houston , TX
09.2022 - 11.2023
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Maintained accurate records of correspondence with and from tenants.
- Checked rental eligibility by following company's verification process.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Received, checked and processed applications for new leases.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Detailed application requirements and answered questions from prospective tenants.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
Leasing Specialist
BG Multifamily
Houston, TX
12.2019 - 08.2022
- Explained policies and procedures to tenants and enforced rules.
- Kept records of correspondence with residents and tenants.
- Received, checked and processed applications for new leases.
- Fielded interested leads' phone calls and emails, providing immediate response to questions.
- Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms and document updates, payments and property maintenance services.
- Welcomed guests to leasing office, asked open-ended questions and offered assistance with issues or concerns.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Checked common areas regularly to keep neat, clean and free of debris.
- Wrote and filed reports each day on current leasing activities.
- Scheduled tours so interested parties could view available units and see facilities.
- Showed units to potential tenants and answered questions about life in community.
- Checked facilities and units to keep areas neat and welcoming.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
Customer Care Representative Supervisor
Alorica
Humble, TX
09.2018 - 11.2020
- Entered customer data into company databases, including demographics and preferences
- Coordinated logistics and verify shipment pricing and availability
- Increased customer satisfaction ratings by solving problems promptly and to customer expectations
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Communicated directly with doctors offices via telephone, fax, and email
- Placed special merchandise orders for customers
- Entered data promptly
- Educated customers on product and service details and information
- Maintained user account data by initiating account access and establishing in database
- Logged call information and solutions provided into the database
- Assisted customers by listening and finding solutions to problems and by making recommendations based on extensive product knowledge
- Answered customer questions and offered details about products and services while efficiently processing orders and managing account details
- Personally managed any unresolved customer issues
- Resourcefully responded to customer requests for products, services and information
- Answered customer questions regarding merchandise and pricing
- Asked open-ended questions to assess customer needs
- Learned, referenced and applied product knowledge information
Quality Control Inspector
Mohawk Industries Inc
Calhoun, GA
12.2016 - 10.2017
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Analyzed data from process control systems to identify trends in product quality.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Generated reports summarizing inspection results, defect trends, and other statistical data.
- Received and tracked incoming inventory shipments.
- Operated scanners, computers, and other equipment to track orders.
- Performed daily maintenance on the twister machine, including lubricating parts and adjusting settings as needed.
- Monitored yarn tension throughout the process to ensure quality standards were met.
- Inspected finished product for defects or inconsistencies in texture or coloration.
- Reported all production data, such as speed, time, quantity produced., into company database.
- Ensured compliance with safety regulations while operating machinery.
EVS Tech Shift Trainer/Lead
Floyd Medical Center
Rome, GA
11.2016 - 06.2017
- Served as a subject matter expert (SME) on environmental regulations and policies
- Provided system and component design that reduced negative impact on the environment
- Monitored spaces for environmental safety hazards
- Served as a technical consultant on environmental policies to ensure regulatory compliance
- Maintained patient and hospital confidentiality
- Cleaned bathrooms, waiting areas and patient rooms
- Conducted hazardous waste management studies
- Set up beds or other furniture in rooms
- Managed the development, design, and execution of energy conservation projects.
Education
High School Diploma -
Rome High School
Rome, Ga05.2017
Bachelor of Science -
The University of Houston
Houston, TXSkills
- Ability to Work Under Pressure
- Decision Making
- Time Management
- Self-motivation
- Conflict Resolution
- Leadership
- Adaptability
- Teamwork
- Creativity
- Proficient in Microsoft Office including Excel and Powerpoint
- Excellent editing skills
- Conflict Resolution, Creativity, Decision Making, editing skills, Leadership, Mentor, Excel, Microsoft Office, Powerpoint, Teamwork, Time Management
- Creative visionary
- Video editing
- Strong exposure techniques
- Customer service
- Strong compositional skills
- Payment processing
- Project management
- Strategic planning
- Negotiation
- Business development
- Budgeting
- Technical support
- Medical terminology knowledge
- Call center
- Exceptional communication skills
- Quick learner
- Complaint resolution
- Data entry
Timeline
Leasing Manager
Disrupt Management
09.2022 - 11.2023
Internship Student
Evolution By Design
09.2021 - Current
Leasing Specialist
BG Multifamily
12.2019 - 08.2022
Customer Care Representative Supervisor
Alorica
09.2018 - 11.2020
Quality Control Inspector
Mohawk Industries Inc
12.2016 - 10.2017
EVS Tech Shift Trainer/Lead
Floyd Medical Center
11.2016 - 06.2017
High School Diploma -
Rome High School
Bachelor of Science -
The University of Houston
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